Residential Drain Technician

Townsend Energy | Danvers, MA

Founded in 1931, we are the local name you can depend on for energy and HVAC for residential and light commercial heating and cooling needs. We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do!

We value our employees and offer growth and versatility in your career by providing cross training in other fields and education and licensing programs.

Position: Residential Drain Technician

Pay Range: $28.00- $35.00 per hour, depending on experience

Horus: 7:00am to 4:00pm, Monday through Friday, with occasional overtime

Location: Danvers, MA

Company Benefits:

• Medical Insurance with company contribution for individuals and family; FSA and HSA options
• Vision and Dental Insurance
• Basic Life and AD&D Insurance
• Long-Term Disability
• 401k with company match
• 80 hours of vacation; accrued
• 40 hours of sick leave
• 9 Paid Holidays, including floating holidays
• Employee Assistance Program
• Other supplemental insurance options available

Company Perks:

• Take home company vehicle & gas card
• Company uniforms, phone, and tablet
• Cross-training available in gas, oil, propane, and HVAC
• Education and licensing program for oil, propane, and HVAC
• We are committed to not just providing jobs but careers for our employees
• Equipment training is provided for Bosch, Ecobee, Fujitsu, Buderus, Carrier, etc., throughout the year
• Relocation Assistance available for qualified applicants

Key Responsibilities:

• Carry out residential drain cleaning using drain snakes, augers, and related equipment.
• Install and replace plumbing fixtures, including toilets, sinks, and similar components.
• Inspect and troubleshoot drain problems, explain repair or replacement options to customers, and complete the required work.
• Advise homeowners on recommended repairs, system upgrades, and preventative maintenance to help avoid future issues.
• Keep tools, equipment, and company vehicles clean, organized, and in proper working condition.
• Adhere to company safety policies and plumbing industry best practices during every service visit.
• Prepare detailed service records, invoices, and job documentation using ServiceTitan software.

Qualifications:

• Minimum of 2 years of experience in drain cleaning or residential plumbing.
• Proficient in safely operating drain cleaning machines and equipment.
• Capable of lifting and carrying 50 pounds or more.
• Understanding of basic plumbing systems and repair techniques.
• Able to work in confined or restricted spaces when necessary.
• Excellent customer service and communication abilities.
• Willing to perform outdoor work in varying weather conditions.
• Currently enrolled in a plumbing trade program or interested in pursuing plumbing training.
• Massachusetts Plumbing Apprentice License is preferred but not mandatory.
• Valid driver's license with a driving record that meets company insurance requirements.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.