Residential Locksmith/Tech

Residential Locksmith/TechDelaney Hardware delivers proven lock and door solutions that protect people and assets at home, at work, and in communities around the world. We can provide businesses and consumers with high-security safe locks and locking systems, high-quality door hardware and fixtures, commercial-grade steel doors and frames, as well as multi-family and commercial security solutions.Our unique portfolio of lock and door solution brands serves a wide range of our customers' security needs across industries and applications. Together, we are on a mission to make the world more secure today and in the future.The Residential Locksmith/Tech is responsible for effective technical communication, resolution, and continuous improvements with Delaney door hardware products. This team member will also develop and support technical and instruction writing for internal and external publications. This can include installation instructions, mounting templates, technical bulletins, product training material, cross-reference guides, and product literature. The ideal candidate will have the ability to quickly grasp residential and commercial door hardware products within the company's product portfolio. This position reports directly to the Sales Management and works closely with Customer Service and the warehouse.Responsibilities:Responsible for same-day responsiveness via phone or email on technical questions from Customers and Customer Service/ISR's/OSR's.Responsible for handling field issues that arise in a timely fashion providing resolution.Knowledgeable about creating product assemblies and proficient in building them when necessary.Responsible for developing and maintaining technical documentation used by customers and internal staff installation instructions, templates and bulletins.Creates and develops training course materials, to include PowerPoint presentations, handouts, quizzes/tests, Competitive Comparisons, FAQ's, Cylinder Sheets and other training aids/toolsConducts product training programs and demonstrations for OSR/ISR sales teams, explaining features, installation and applications.Develops product knowledge (PK) classes for customer delivery by OSR's, Delaney Sales or directly in person.Develops troubleshooting videos as necessary for customers.Support assembly of mounted product samples for customers and trade shows.Assist supplier transitions by responding to supplier specification inquiries and reviewing product samples against existing Delaney specifications.Drive a culture of 2 Second Lean and continuous improvement, accountability and results through strategic deployment and effective performance management.Attend and work industry trade shows to educate show attendees about the Delaney product portfolio and provide technical expertise.Other duties as assigned.Knowledge/Skills/Abilities:Experience working with Residential and Commercial Door Hardware products, installation and servicing.Strong problem solving and high customer satisfaction ratings.Excellent organizational, analytical, and problem-solving skills.Thorough understanding of company practices, processes and reporting requirements.Excellent verbal and written communication skills.Strong presentation skills.Proficient with Microsoft Office Suite or related software.Minimum Requirements:Excellent attitude, passionate about customers, Delaney and door hardware.Minimum of 2 years' experience as a residential/commercial locksmith or construction.Intermediate level of skill in Microsoft Office, specifically in Excel, Word, and Outlook.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift 75 pounds at times.Delaney Hardware Vision & Values:At Delaney Hardware, we are driven by a steadfast commitment to excellence in residential door hardware. Our purpose, "Building Trust, Unlocking Excellence," encapsulates our dedication to exceeding expectations and setting new standards in quality and service.Mission:Our mission is to elevate the residential door hardware experience through superior quality products, unparalleled services, and enduring relationships. Rooted in timeless craftsmanship and innovative solutions, we ensure the safety, security, and style of every home we touch.Vision:Delaney Hardware aspires to be the trusted leader in residential door hardware, known for our unwavering commitment to excellence, innovation, and customer satisfaction. By fostering enduring partnerships, embracing evolving technologies, and upholding our legacy of integrity, we inspire confidence and peace of mind in homeowners, builders, and contractors.Values:Customer-Centric Approach: We place a strong emphasis on understanding and meeting the needs of our customers, building trust, loyalty, and long-term relationships.Innovation and Adaptability: Embracing innovation, creativity, and forward-thinking to meet the evolving needs of our customers.Integrity and Transparency: Operating with honesty, ethical practices, and open communication to build trust and credibility.Partnership and Collaboration: Recognizing the value of collaboration in achieving mutual success, fostering teamwork, cooperation, and support.Delaney Hardware is a team dedicated to making homes safe, stylish, and uniquely personal. With quality products, personalized service, and a commitment to innovation, we strive to make your dreams a reality. This is Delaney Hardware - where Building Trust and Unlocking Excellence define who we are.Equal Employment Opportunity Statement:Delaney is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.