Restaurant Floor Manager/Supervisor

Restaurant Floor Manager/SupervisorWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto "We'll Take It from Here". Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.We are seeking a highly motivated and experienced Restaurant Supervisor/Floor Manager who is responsible for playing a crucial role in ensuring the smooth operations of a fine-dining restaurant, providing exceptional service, and creating memorable dining experiences for guests. This position requires strong leadership skills, excellent customer service abilities, and a deep understanding of fine dining etiquette and standards. The Supervisor/Floor Manager oversees the front-of-house operations, manages the service team, and collaborates closely with the kitchen staff to deliver impeccable service.Core Job Responsibilities & DutiesGuest Service: Provide a warm and welcoming environment for guests, ensuring their needs are met and expectations exceeded. Greet guests, assist with seating arrangements, and handle any special requests or concerns to ensure a personalized dining experienceStaff Management: Supervise and lead the front-of-house team, including servers, hosts/hostesses, and bartenders. Assign work schedules, delegate tasks, and provide guidance and training to maintain a high level of service and professionalismService Standards: Uphold the highest standards of fine dining service, ensuring all staff members are knowledgeable about menu offerings, wine pairings, and proper service techniques. Monitor service quality, address any issues, and implement continuous improvement initiativesFloor Operations: Oversee the dining room operations, including table arrangements, reservation management, and seating assignments. Ensure efficient table turnover and manage the flow of service to provide an exceptional fining experience for all guestsTeam Coordination: Foster effective communication and collaboration between the front-of-house and kitchen staff. Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverages to guestsGuest Relations: Build and maintain strong relationships with regular patrons and VIP guests. Anticipate their preferences, provide personalized recommendations, and ensure their satisfaction to foster loyalty and repeat businessProblem Resolution: Handle guest complaints or issues promptly and professionally, employing strong problem-solving skills and a diplomatic approach. Resolve conflicts and find appropriate solutions to ensure guest satisfaction and uphold the restaurant's reputationTraining and Development: Conduct regular training sessions for the service team to enhance their product knowledge, service skills, and overall professionalism. Provide ongoing coaching and feedback to ensure continuous improvements and career developmentHealth and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations throughout the restaurant. Monitor staff adherence to food handling protocols, cleanliness standards, and alcohol service guidelinesAdministrative Tasks: Assist with administrative duties, such as staff scheduling, inventory management, and financial reporting. Maintain accurate records of reservations, guest feedback, and incidents that occur during serviceQualification Standards & Company RequirementsHigh school diploma or equivalent; additional education or certification in hospitality or restaurant management is a plusPrevious experience in a fine dining restaurant or upscale hospitality environment, with a minimum of 2-3 years in a supervisory or management roleDeep knowledge of fine dining etiquette, wine service, and menu offeringsExceptional leadership and interpersonal skills, with the ability to inspire and motivate a teamStrong customer service focus, with a genuine passion for providing memorable dining experiencesExcellent communication skills and organization abilities, with attention to detailAbility to work effectively in a fast-paced, high-pressure environmentProficiency in computer systems and software used for reservations and point-of-sale systemsKnowledge of health, safety, and sanitation regulations pertaining to the restaurant industryFlexibility to work evenings, weekends, and holidays are required*Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*