Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry as a servant leader? Anna's House has an opportunity for you! We are seeking a detail-oriented, reliable, and experienced Front of House Restaurant Supervisor to join our growing team. In this position, the Restaurant Supervisor will play a key role in helping to manage all aspects of our restaurant's front of house business. The Restaurant Supervisor will be expected to deliver a high-quality experience to our guests and motivate our front of house staff to ensure excellent customer service. Exceptional management skills and a strong understanding of customer service are a must.

The Restaurant Supervisor assists the Restaurant General Manager in the management of the restaurant to brand standards in accordance with Company Policies and Procedures. The Restaurant Supervisor manages operations with passion, integrity, and knowledge while promoting the culture and values of Anna's House. The Restaurant Supervisor also trains and develops Team Members to meet performance standards and shares responsibilities for the achievement of designated guest, profit, and sales targets.

Responsibilities

• Support GM and leadership team by supervising front of house day-to-day restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Coordinate communication between front of the house and heart of the house staff
• Monitor compliance with safety and hygiene regulations to ensure the restaurant exceeds standards in food quality, safety, and cleanliness
• Partner with leadership to project future staffing needs and coordinate with General Manager accordingly
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Assist General Manager by providing coaching and feedback to staff and assess performance on an ongoing basis
• Support new employees’ proper onboarding (scheduling, trainings, and ordering uniforms)
• Gather guests’ feedback and recommend improvements to our menus and service
• Perform duties of server, host, expo/food runner, busser, and takeout/deli server as directed by leadership

Requirements

Education

• High school diploma required; additional certification in hospitality is a plus

Experience

• Experience as a Restaurant supervisor, manager, or similar role in the hospitality industry
• Experience as a server and other front of the house roles
• Familiarity with restaurant management software preferred

Skills

• Able to lead and manage a team in a fast-paced environment
• Able to follow directions and delegate duties as needed
• Good math and reporting skills
• Excellent customer service abilities
• Excellent communication and attention to detail

Working Environment

• Ability to stand exposure to extreme heat, steam, and cold present in a kitchen environment
• Ability to walk and stand for prolonged periods
• Ability to bend, stoop, and lift frequently
• Available to work within restaurant hours (e.g. early mornings, holidays, weekends)
• Ability to lift a minimum of 20 lbs

Benefits

• $17 - $21 per hour as shift manager / server wage plus tips when serving
• Excellent working hours
• No Night Shifts
• Schedule typically 5 days a week
• Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts
• Future growth opportunities