Restaurant Host/Hostess

Restaurant Host/HostessWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto "We'll Take It from Here". Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.We are seeking a highly motivated host/hostess in a fine dining restaurant who creates a welcoming and pleasant atmosphere for guests, ensures exceptional customer service is delivered from the moment the guest(s) arrive until they depart. The host/hostess is responsible for managing reservations, greeting, and seating guests, and coordinating with the restaurant staff to provide an unforgettable dining experience.Core Job Responsibilities & DutiesWelcome guests with a warm and friendly demeanor, ensuring a positive first impressionAlways maintain a professional and friendly attitude while attending to guests' needsManage reservations and maintain an organized seating chart, including handling incoming reservation inquiries, either in-person, over the phone or via emailResponsible for accurately recording and confirming reservation details, paying attention to specific requests and preferencesUpdate and maintain the reservation system, ensuring accurate and up-to-date informationMonitor and manage online reservation platforms and guest profilesManage waitlist and effectively estimate waiting time for guest(s)Coordinate with the restaurant staff to accommodate special occasions and requestsEscort guests to their assigned tables, considering their preferences and special requestsAssist in maintaining a positive and efficient workflow within the restaurantAlways maintaining professional appearance and demeanorEnsure the availabilities of menus, promotional materials, and necessary supplies for guests during wait timesAssist in the collection and analysis of guest feedback and preferencesOther duties as assigned by supervisor and/or managementQualification Standards & Company RequirementsExcellent communication and interpersonal skillsExcellent organizational and time management skillsAbility to work independently and as a team in a fast-paced environmentMust have a flexible work schedule*Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*