Restaurant Team Member / Team LeaderThe Team Member is responsible for working directly with guests and fellow team members to spread joy, enrich lives and serve others. This person will support up to three functional areas of the restaurant: service, sandwich line and production. The Team Member will complete all necessary training through Chicken Salad Chick University (CSCU) in order to flawlessly execute the duties of the assigned position. The Team Member will exhibit the Chicken Salad Chick 10 Non-Negotiable Behaviors and embrace our culture throughout the shift, helping us become America's favorite place for chicken salad!Essential responsibilities include offering every guest, on every visit, a superb experience that creates a lasting memory, supporting and assisting fellow team members whenever possible, maintaining a safe, clean, and organized work area according to Chicken Salad Chick (CSC) standards, monitoring quality, safety and appearance of all products and ingredients, completing assigned tasks efficiently and thoroughly in accordance with CSC standards, restocking work area before leaving shift, adhering to company uniform and grooming standards, attending all scheduled employee meetings and bringing suggestions for improvement, reporting problems (faulty equipment, product shortages, etc.) to supervisor promptly, and completing other related duties as assigned by supervisor.Required knowledge, skills and abilities include the ability to work in a fast-paced environment, ability to communicate effectively with fellow team members and guests, ability to multitask, excellent attendance and punctuality; reliability, reliable transportation to and from work, and must be at least 16 years old.Education and experience include previous restaurant and/or retail experience a plus.Physical demands include exerting up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday, and must be able to work and perform all duties at assigned station(s) in the kitchen or service area.Team LeaderThe Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of guest service and shift management.Essential responsibilities include assisting the General Manager and Assistant Manager in the daily operation of the restaurant within the budget, ensuring compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies, ensuring Chicken Salad Chick procedures are followed in the dining room, service area and kitchen, training and counseling hourly team members who work during Team Leader's shift, guaranteeing highest level of hospitality and service to all guests at all times, coaching hourly team members during their shift as needed, ensuring compliance with all personnel records, team member schedules and reports, preparing and maintaining administrative and financial records as directed by the General Manager, ensuring specials, promotions, and marketing plans are presented according to company procedures during shift, ensuring that hours of operation for the restaurant are maintained during their shift, ensuring compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift, making decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean, and deferring decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.Required knowledge, skills and abilities include the ability to work in a fast-paced environment, ability to clearly and professionally communicate with team members and guests, ability to multitask, excellent attendance and punctuality; reliability, reliable transportation to and from work, and successfully complete formal Shift Leader classes provided by the Corporate Training Department.Education and experience include restaurant experience highly preferred.Physical demands include exerting up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday, and must be able to work and perform all duties at any station in the kitchen or service area.Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.