Restoration Operations Manager

SERVPRO Team Dixon – Restoration Operations Manager (ROM)We're looking for a leader who thrives on bringing order to chaos.At SERVPRO Team Dixon, we don’t just restore buildings - we restore trust. As a Top 100 SERVPRO franchise built on strong values and accountability, we’re looking for a Restoration Operations Manager (ROM) to elevate execution across our mitigation division.This is a leadership-and-systems role responsible for raising standards, increasing accountability, and building a scalable operating rhythm.If you are wired for ownership, disciplined execution, and developing people - you’ll thrive here.What You’ll Be DoingLead and develop Restoration Managers across the mitigation division.Set the standard for Proper Priority Response (90%+) and disciplined Day 1 execution.Drive estimate accuracy, gross profit, and conversion performance.Build predictable after-hours systems - no heroics, just readiness.Run EOS leadership cadence (Level 10s, scorecards, accountability).Champion technology adoption (DASH, DryBook, Dialpad AI).Unlock operational capacity and free up the GM for strategic growth.You’re a Great Fit If You Have5+ years of restoration experience (water mitigation required).Proven leadership of mitigation or field teams.Strong IICRC knowledge (WRT required; additional certs a plus).Experience improving margin, accountability, and team performance.Comfort in a fast-paced, emergency-response environment.An ownership mindset - you own outcomes, not hours.This role typically runs 50+ hours per week and requires after-hours availability when needed.Why Join SERVPRO Team DixonCompetitive salary + performance-based incentives.Professional development & paid certification opportunities.Health insurance, PTO, paid holidays, and 401(k).Strong, people-first culture with monthly team meetings and celebrations.Clear growth path within a respected and innovative SERVPRO franchise.ScheduleFull-time | Leadership role (typically 50+ hours/week)This is an ownership seat. We value results over clock-punching. Some evenings/weekends are part of the responsibility in an emergency services business.