Retail Customer Experience Associate

About Jones RoadJones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.About the roleJones Road Beauty is looking for an energetic and customer-oriented Retail Sales and Support Associate to join our team at our new Charlotte, NC store opening in October. This role reports to the Store Manager. In this role, you will engage with customers, assist their needs, restock inventory, maintain store cleanliness, process transactions, and handle inquiries. We are seeking a people-first professional who has a passion for providing exceptional customer service where the ideal candidate can thrive in a fast-paced environment and is dedicated to creating a positive shopping experience for our customers.What you’ll do:Customer ServiceChampion the Jones Road brand and deliver exceptional customer service, ensuring a positive and personalized experienceCreate a warm and inviting atmosphere, establishing a personal connection with each customerUphold the brand's artistry, passion, and productivity standards while assisting customers and maintaining the shop floorAddress any guest concerns promptly, ensuring appropriate actions are taken and notifying a manager when necessarySupport in managing walk in foot traffic and maintain the line management queue for appointments and assistanceProvides information on store services and productsHandle phone inquiries, direct calls, and offer basic informationDeliver personalized service by asking open-ended questions, understanding customer needs, and processing transactions through the POS systemSalesActively contribute to achieving monthly sales targets by effectively promoting and selling products to customersParticipates in driving monthly sales as well as in supporting store eventsWelcome and engage customers and offer to service clients’ and pull their product needs as well as directing them through the store.Team WorkFoster a cooperative and respectful relationship with retail colleagues, promoting open communication, professionalism, and creativity.OperationsWork efficiently and accurately under time pressure, ensuring the store is customer-ready throughout business hours.Maintain excellent store hygiene standards, including cleaning display units, brushes, tools, testers, etc., and restocking makeup stations after each use.Assist with inventory management, including weekly and monthly stock counts and timely replenishments on the sales floor.Aid in receiving packages or guiding delivery services to the storeAdhere to store standards and policies consistentlyWhat you’ll bringHigh School Diploma required, experience in hospitality-related field or retail preferred1-2 years of experience in customer-facing retail or the service industryExcellent verbal communication skills, with the ability to influence and convey messages clearly and conciselyStrong ability to work independently and collaboratively as part of a teamFlexibility in schedule, including availability for work on days, weekends and holidaysPhysical capability to stand and walk for the duration of a shift (up to 8 hours)Ability to lift objects weighing up to 25 poundsWillingness to stoop, bend and squat for cleaning and stocking duties on the sales floor and non-sales areasJones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.