Retail Customer Service Associate

Store ConsultantThe Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.General duties and responsibilities include:Following instructions of supervisors and assisting other team members in performing store functionsAssisting in the training of store team membersDemonstrating consultative behaviors in a retail environment to understand each customer's individualized needProviding customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesEnsuring confidentiality of customer data and careful handling of documents, media, and packagesPerforming multiple tasks at the same timeAdhering to all FedEx Office team member and retail store standards, as outlined in the team member handbookMinimum qualifications and requirements include:High school diploma or equivalent education6+ months of specialized experienceExcellent verbal and written communication skillsEssential functions include:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility to bend/twist at the waist and kneesAbility to communicate effectively with customers, vendors, and other team membersAbility to perform work activities requiring cooperation and instructionAbility to function in a fast-paced environment, under substantial pressureAbility to maintain attention and concentration for extended periods of timeAbility to work with minimal supervisionAbility to report regularly to work and maintain established business hours in order to support the FedEx Office businessPay: $20.75 - $24.37/hr