Retail Manager

Our client, a contemporary fashion boutique, is hiring an experienced Manager to join their team in Miami Beach, FL (onsite). Located in South Beach, this boutique offers a highly personalized shopping experience featuring contemporary womenswear, jewelry, footwear, and accessories. This is an exciting opportunity for a fashion-forward, hands-on retail leader to work directly with ownership in an entrepreneurial, collaborative environment.The ideal candidate is a seasoned retail professional with experience in a small boutique or contemporary fashion environment who is self-driven, accountable, stylish, and comfortable wearing multiple hats. This individual must have a strong presence on the sales floor, a passion for styling and client relationships, and the ability to drive sales while overseeing daily store operations.This is a full-time, permanent position with an immediate start preferred. Candidates must be able to work a flexible retail schedule, including weekends, evenings, and holidays as needed. The boutique operates seven days a week.Job Duties Include:Oversee daily boutique operations, sales performance, inventory management, and overall store standards.Lead, motivate, coach, and develop the sales team to achieve individual and store-wide sales goals.Drive revenue and profitability by monitoring sales performance, analyzing KPIs, identifying opportunities, and implementing strategies to maximize results.Lead by example on the sales floor through active client engagement, styling, selling, and exceptional customer service.Build and maintain a personal client book while driving team clienteling initiatives, including outreach, follow-ups, styling appointments, and remote selling.Develop lasting client relationships that encourage repeat business, customer retention, and brand loyalty.Maintain extensive knowledge of designers, new arrivals, best sellers, product fit, current fashion trends, and available inventory.Manage scheduling, floor coverage, onboarding, training, and ongoing team development.Oversee opening and closing procedures, cash handling, end-of-day reporting, shipping and receiving, transfers, replenishment, and back-stock organization.Maintain inventory accuracy, investigate discrepancies, and ensure timely processing of returns, repairs, tailoring, dry cleaning, and quality control.Uphold loss prevention standards, company policies, and operational procedures while identifying opportunities for process improvement.Collaborate with ownership and the buying team on merchandising, product feedback, sales initiatives, store events, and business growth.Resolve escalated customer concerns and team challenges with professionalism, discretion, and a solutions-oriented approach.Foster a positive, energetic, collaborative, and accountable team environment while maintaining high standards of service and professionalism.Additional duties as needed and assigned.Job Qualifications Include:3+ years of retail store management experience required; experience as a Boutique Manager or Assistant Store Manager in a contemporary fashion boutique is strongly preferred.Proven success in a sales-driven retail environment with the ability to meet and exceed individual and store sales goals.Strong fashion sense, knowledge of current trends, and a polished, professional presence.Demonstrated ability to build and maintain client relationships, drive clienteling initiatives, and foster brand loyalty.Self-motivated, proactive, and highly responsible, with an entrepreneurial mindset and a strong sense of urgency.Ability to balance multiple responsibilities, adapt to changing business needs, and take ownership of daily operations without hesitation.Proven experience recruiting, training, coaching, motivating, and holding team members accountable.Strong business acumen, organizational skills, attention to detail, and problem-solving abilities.Excellent interpersonal and communication skills, with the ability to work collaboratively with ownership, colleagues, and customers.Experience with Shopify POS preferred.Flexibility to work evenings, weekends, holidays, and a schedule that meets the needs of the business.Ability to stand for extended periods and assist with lifting and other physical tasks associated with sales floor and back-of-house operations.Salary: $75k + Commission The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact HR@pyramidcg.comFor positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.