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Retail Support Manager

  • ... Posted on: Mar 20, 2026
  • ... STIHL Inc.
  • ... Hoffman Corners, North Carolina
  • ... Salary: Not Available
  • ... Full-time

Retail Support Manager   

Job Title :

Retail Support Manager

Job Type :

Full-time

Job Location :

Hoffman Corners North Carolina United States

Remote :

No

Jobcon Logo Job Description :

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team! WhyYou’llLove Working at STIHL: Competitive pay with multiple bonus opportunities and potential for annual merit increases Robust retirement offerings including: A fully vested Pension Plan after 5 years A 401(k) with generous employer match Paid time off in addition to 11 Paid Holidays A strong culture of stability, community, and innovation About You You are an organized, communication‑focused leader who oversees field teams, manages install schedules, and ensures store components are delivered and executed correctly. You maintain strong coordination with leadership, support national accounts, and ensure RSS teams follow STIHL U training to uphold brand standards and drive effective retail performance. Job Duties & Responsibilities Oversee scheduling and efforts of RSSs; to work with the RSS team to champion and coordinate new dealer set‑up logistics Oversee the visit logs and efforts of Retail Support Specialists to hit quarterly quotas for visits of Construction / Rental national accounts. These visits will involve a combination of SCS installs, merchandising, and “STIHL Champion” sales training Manage the regional relationship with national fixturing providers; manage the on-hand or order‑as‑needed inventory requirements to maintain new dealer install calendar timelines Manage reporting of RSS visits and progress in STIHL CRM systems; including quarterly and annual reports to monitor team and individual KPIs Attend sales meetings, dealer training meetings and other required meetings and training All other duties and responsibilities as assigned Specifications Bachelor’s degree or equivalent education and work experience preferred Experience managing a team is preferred Creative problem‑solving aptitude is required Previous sales or retail experience preferred. Previous merchandising experience preferred. 1‑3 years of related work experience preferred Travel may be up to 25% Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint. Strong organizational and follow‑through skills are required #J-18808-Ljbffr

View Full Description

Jobcon Logo Position Details

Posted:

Mar 20, 2026

Reference Number:

14660_6AA0BA00964C31734E8F721343FFB141

Employment:

Full-time

Salary:

Not Available

City:

Hoffman Corners

Job Origin:

APPCAST_CPC

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As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team! WhyYou’llLove Working at STIHL: Competitive pay with multiple bonus opportunities and potential for annual merit increases Robust retirement offerings including: A fully vested Pension Plan after 5 years A 401(k) with generous employer match Paid time off in addition to 11 Paid Holidays A strong culture of stability, community, and innovation About You You are an organized, communication‑focused leader who oversees field teams, manages install schedules, and ensures store components are delivered and executed correctly. You maintain strong coordination with leadership, support national accounts, and ensure RSS teams follow STIHL U training to uphold brand standards and drive effective retail performance. Job Duties & Responsibilities Oversee scheduling and efforts of RSSs; to work with the RSS team to champion and coordinate new dealer set‑up logistics Oversee the visit logs and efforts of Retail Support Specialists to hit quarterly quotas for visits of Construction / Rental national accounts. These visits will involve a combination of SCS installs, merchandising, and “STIHL Champion” sales training Manage the regional relationship with national fixturing providers; manage the on-hand or order‑as‑needed inventory requirements to maintain new dealer install calendar timelines Manage reporting of RSS visits and progress in STIHL CRM systems; including quarterly and annual reports to monitor team and individual KPIs Attend sales meetings, dealer training meetings and other required meetings and training All other duties and responsibilities as assigned Specifications Bachelor’s degree or equivalent education and work experience preferred Experience managing a team is preferred Creative problem‑solving aptitude is required Previous sales or retail experience preferred. Previous merchandising experience preferred. 1‑3 years of related work experience preferred Travel may be up to 25% Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint. Strong organizational and follow‑through skills are required #J-18808-Ljbffr

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