is seeking to hire a Returns Representative for our client in Woodridge, IL!
Benefits Available!
Weekly Pay!
$18.00/Hour

Shift Details
Day starts at : 08:00AM
Day Ends at : 05:00PM
Working Days : Monday - Friday

JOB DESCRIPTION:

The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings

Responsibilities:

Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers
Follows up on return of RA’s updated before the actual return
Follows up on pending authorizations in a timely manner
Run reports to create new quality notifications and submit authorization form to vendors daily
Update quality notifications with vendor return authorizations
Non-Stock label processing for internal/external customers
Ability to communicate with other departments and manufacturers for return completion
Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
Handle returns in a manner that supports our “No Hassle” returns experience for the customer while balancing the financial impact to the company.
Ownership of returns database and ensures accurate records.
Communicate and correct inaccuracies appropriately.
Operates copier, Onbase scanner, and computer
Performs other duties as assigned

Qualifications:

High school diploma or equivalent
Minimum 2 to 4 years’ experience in customer service, or related transferable skills
Customer-centric and Internet savvy
Strong prioritization and time management skills
Strong MS Office skills
Ability to manage workflow processes

Preferred Qualifications:

Restaurant supply/commercial food service experience
1 year SAP experience