Position Overview The role is the internal business partner for a wide range of Revenue Cycle departmental needs, projects, and essential functions including managing cross‑departmental requests, acting as liaison to IT to aid in data integrity, accuracy, and performance of revenue cycle application systems. This role focuses on organization and collaboration to optimize system configuration, clearinghouse functions, and supporting key processes that directly impact reimbursement accuracy and operational efficiency. The position directly supports leadership meetings, implementations, and needed change control as it pertains to Revenue Cycle applications, both internal and external.
Minimum Requirements Education: Bachelor’s degree or combination of education and relevant experience, minimum of three years in Revenue Cycle operations and/or Healthcare systems administration.
Experience: Three years in Revenue Cycle operations and/or Healthcare systems administration. Proficiency in front‑end user functionality in Electronic Medical Records and/or systems management and data reporting.
Other Credentials: Detail orientation and ability to handle multiple projects; high‑level understanding of clearinghouse functionalities, third‑party portals, payor regulations, billing requirements, and government reimbursement programs; ability to run and interpret billing, coding, and revenue reports.
Special Training: Intermediate Microsoft Office applications (Excel, Word, PowerPoint); Electronic Data Interchange claims submission evaluation and/or understanding required; experience with Athena, Cerner, and/or Epic preferred.
Mental, Behavioral and Emotional Abilities: Ability to effectively communicate, collaborate, and relate to the Information Technology team, Revenue Cycle vendors, and other departmental Revenue Cycle leaders.
Essential Functions Create, maintain, and manage users and their access to Revenue Cycle applications not managed by the Capital IT team.
Act as System Administrator for all third‑party portals and websites used by the Revenue Cycle team, including assigning/terminating access, auditing access, and communicating updates regarding those applications not managed by the Capital IT team.
Serve as a subject matter expert for the Electronic Medical Records applications and other platforms used by the Revenue Cycle department.
Organize, review, and triage requests and tickets as it pertains to the Capital IT team and external software/application vendors.
Aid in review of EDI transactions and technical troubleshooting of claims submission and Revenue Cycle application functionality.
Assist with system user training, troubleshooting, software testing, and implementation to improve system adoption and accuracy across the revenue cycle team.
Support Revenue Cycle leadership with implementations and integration projects for new technologies, automation, or system enhancements, including organizing, tracking, and, when necessary, performing tasks assigned to the Revenue Cycle team.
Thoroughly understand and utilize electronic health record systems' reporting and operating capabilities.
Collaborate with the mapping of the current state, identifying gaps and enhancements needed in collaboration with the IT Revenue Cycle analyst.
Serve as the point person for Revenue Cycle process and application user questions for current and new Revenue Cycle team members.
Act as the communication business partner between cross‑functional teams on behalf of Revenue Cycle to ensure ongoing education, training, and timely problem resolution.
Communicate with the Capital Information IT Interface team on application interface issues affecting timely billing.
Create and maintain a clear communication strategy and proactively facilitate, and/or participate in both internal and external meetings pertaining to duties described above.
Perform other duties as assigned.
Benefits Medical Plan
Prescription drug coverage and In‑House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (Healthcare FSA, Dependent Care FSA)
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death and Dismemberment (AD&D) Insurance
Supplemental Group Term Life and Accidental Death and Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Voluntary Life Insurance (Voluntary Life Spouse, Child)
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time‑Off Program
Salary : $75,712.00 – $98,945.60 for full‑time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status.
Scheduled Weekly Hours : 40
Reporting Relationships : This position does not formally supervise employees.
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