CORE ROLES & RESPONSIBILITIES

• Arrange return in a timely fashion to meet customer scheduled pick up dates
• Plan and schedule using the most efficient and cost-effective delivery methods; Truckload, Less Than Truckload, and Parcel
• Provide world class customer service to internal and external customers
• Monitor RAs to ensure it is compliant with return policy
• BOL management to confirm load was received in full
• File claim to carriers or business partners in the event of shortages or lost product
• Report root cause for increase return load time and provide solution
• Work in liaison with warehousing, transportation and customer to resolve RA discrepancies
• Report all aging RA (Return Authorization) root cause and actions weekly to Management
• Research customer chargebacks and deductions that relate to open RAs not received
• Identify return reason by responsible party

REQUIREMENTS:

• Bachelor’s Degree
• Must have strong analytic skills
• Must have a driver’s license & be able to travel to other states
• At least 2-3 years of load planning or logistics experience is desired
• Strong MS Office skills (Excel, PowerPoint, Word)
• WMS and TMS skills are plus