Road Supervisor - Fixed Route - MVTA

Road Supervisor - Fixed Route - MVTAKnowledge and Experience:High School diploma or equivalentMust Possess a valid MN Commercial Driver's License (Class B CDL, with passenger endorsement & air brake endorsements).A current Verification of Transit Training (VTT) certificate is required prior to participating in revenue serviceMust provide a current Driver's Record to verify an acceptable driving record.At minimum of 2 years of experience required as a full-time operatorKnowledge of project specific vehicles, components, and data/communications systemsKnowledge of State and Federal regulations and corporate safety programs and policiesStrong customer service attitudeAbility to read, write and speak EnglishAbility to communicate effectively and work with all departmentsAbility to work independently and objectivelyIntermediate knowledge and experience of Microsoft Office SuiteSkills:Excellent planning and leadership abilitiesExcellent communication and interpersonal skillsMust be detail orientedSelf-motivatedAbility to de-escalate situations/ incidents with passengers, employees, and the general publicAbility to make decisions, manage change and timeStrong analytical and reporting skillsTransportation Dispatching Software knowledge desiredKey Accountabilities:Road SupervisorOversee driver and vehicle operations. Enhance customer service, support drivers during revenue service, respond to accidents or incidents, monitor condition of bus stops, assess operating conditions and on-time performance, and conduct passenger counts or surveys.Responsible for regularly checking functionality of on-street real-time signage. Any equipment that appears to be malfunctioning must be reported to ECCTA staff in writing immediately.Successful completion of Keolis' Operator Training, Reasonable Suspicion Training, and Customer Service Training in accordance with the goals and objectivesAssist across the entire service area based on business needs. High ridership locations, specifically Antioch BART and Pittsburg-Bay Point BART stations, and Los Medanos College Pittsburg Campus will be attended during, at a minimum, peak service times.Shall conduct a minimum of 30 ride-alongs and/or road observations per month. These observations are essential to promote safe driving behaviors and ensure driver compliance with operational policies.First line of response in service delivery for incidents and accidents. Must respond to accidents and must follow all reporting policies and procedures. Must be willing to have flexibility with schedule and/or work split shifts, weekends, and holidays.Monitor operators in service to ensure they meet uniform and equipment standards and are in possession of proper licensing and certifications.Assist dispatch staff with vehicle change outs that occur in the fieldProvide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations proceduresFollow company safety and operational rules and proceduresAbility to work under stress and meet strict timelinesHandle Special Event managementMonitor AM and PM Pull-Outs and Pull-InsInspects vehicles for damage and compliance with safety standardsCoach employees based on onboard surveillance technology and observation in the fieldMay be assigned to operate a vehicle or dispatch service in an emergencyMakes regular observations of operators to ensure high-quality service provisionSupports operations at transfer centers and other high passenger-volume locations to ensure smooth service delivery and high customer serviceSupports investigations of passenger concernsRespectfully enforces Keolis' and ECCTA's policies and procedures as well as the code of conductAccountable for driver group safety performanceConducts field supervision of the operators to assess performance and competencePrepares and delivers regular driver scorecard results, coaching drivers to ensure continual improvementAccountable for the operators' contribution to the overall customer experienceAssists in the investigation of and response to customer commentsBuilds a positive relationship with the operatorsAddresses driver performance issues, providing coaching when appropriateActs as liaison between drivers and other departmentsTrainingMay provide behind-the-wheel (BTW) training for new operators and traineesConducts on-board evaluations and in service training to operators according to schedule and/or needProvides BTW retraining as directedEvaluates new operator driving skills using appropriate checklists and evaluation forms.Provides appropriate feedback to new operatorsServes as role model and mentor to new operatorsIdentifies retraining needsRecognizes and reports safe and unsafe acts / conditions to Management.Provides feedback to Safety Manager, Assistant General Manager, Training Manager, and other appropriate staff regarding training needsAssists training department in identifying additional or refresher training needs based on current trends within the employee baseOther duties as assignedPhysical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.All roles may entail, to varying extents, the following physical demands:Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;Exposure to both extreme heat and cold;Exposure to loud noises, fumes, and airborne particles;In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.Additional Statements:Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.