Route Apprentice

Location: Polk City
Department: Service
Reports to: District Manager
Pay: $20–$24/hour
FLSA Status: Non-Exempt

The Route Service Apprentice role is where many of our team members start their careers at CITY—it’s your entry point into the Service team and a great opportunity to learn the business from the ground up.

In this role, you’ll train alongside experienced Route Service Representatives, gaining hands-on exposure to different routes, customers, and ways of working. You’ll learn what success looks like by observing multiple team members and building relationships with mentors who will support your development.

After your initial training, you’ll step in to support routes as needed—covering vacations, assisting with new accounts, and helping ensure smooth day-to-day operations. The apprenticeship typically lasts 6 to 12 months, with the goal of preparing you to take on your own route as a Route Service Representative when an opportunity becomes available.

• Support and fill in across multiple routes (up to 17) as needed

• Deliver and pick up products from customers in a timely and professional manner

• Load and unload the delivery truck with clean and soiled laundry

• Provide excellent customer service and build positive relationships

• Help maintain route efficiency, organization, and safety

• Learn product knowledge, inventory handling, and service processes

• Maintain the cleanliness and organization of the truck and customer accounts

• Communicate effectively with customers, team members, and leadership

• Report any truck maintenance or service concerns promptly

• Valid driver’s license with a clean driving record

• At least 25 years old

• Requires consistent and reliable attendance

• 1–2 years of customer service or related experience preferred

• Strong work ethic, reliability, and positive attitude

• Ability to work independently and as part of a team

• Willingness to learn and grow within the company

This is a hands-on, active role that combines driving, customer interaction, and physical work throughout the day.

• Drive a commercial vehicle for extended periods (up to 10 hours/day)