Sadelle's Grab & Go

Quick Service AssociateThe Quick Service Associate is responsible for delivering efficient, friendly, and consistent service in a fast-paced quick-service environment. This role requires strong multitasking skills, attention to detail, and the ability to maintain professionalism and positivity during peak volume periods.The ideal candidate has prior experience in a fast-casual, juice bar or coffee shop setting and demonstrates comfort operating POS systems, preparing beverages, and engaging with guests. Quick Service Associates play a key role in representing the brand through speed, accuracy, and warm guest interactions.Essential FunctionsGreet guests promptly and courteously, creating a welcoming and efficient service experience.Take guest orders accurately, promoting menu items and daily features when appropriate.Prepare and present coffee, espresso beverages, and other drinks according to established recipes and portion standards.Deliver food and beverage items promptly while maintaining quality and presentation.Respond to guest questions, feedback, or concerns in a positive, tactful, and solution-oriented manner.This position may include light culinary preparation for certain menu items.Accurately enter orders into the POS system and create checks for each guest.Handle credit, and digital transactions efficiently and verify charges.Maintain proper and adequate setup of the coffee or service station throughout the shift.Stock, rotate, and replenish food, beverage, and supply items as needed.Ensure all equipment, ingredients, and service items are clean, organized, and ready for service.Maintain a clean, safe, and organized work area at all times.Perform general cleaning tasks using approved cleaning products to meet health and safety standards.Follow food safety, sanitation, and handling guidelines consistently.Attend required meetings and training sessions.Perform additional duties as assigned to support overall operations.Internal RelationshipsReports to Restaurant General Manager.External RelationshipsHas frequent interaction with guests.QualificationsBasic knowledge of food and beverage preparation and quick-service operations.Strong guest service and communication skills.Ability to multitask efficiently in a high-volume environment.Ability to read, speak, and understand English to communicate with guests and team members.Ability to remember, describe, and promote menu items.Ability to operate POS systems and keyboards efficiently.Ability to stand and work in confined spaces for extended periods.Education & Experience RequirementsHigh school diploma or equivalent preferred.Prior experience in a coffee shop, fast-casual, or high-volume guest service environment preferred.Must obtain and maintain any required licenses or certifications as applicable.CPR and/or First Aid certification preferred.Physical RequirementsLifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.Equal Employment OpportunityIn the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.