Position Overview (Potential for PT or FT) Speedshield Technologies is seeking a highly organized and customer-focused professional to support our growing U.S. operations. This role plays a key part in supporting direct sales enquiries, managing order processing, and ensuring a seamless experience for customers from initial contact through delivery and aftersales support. The position also supports coordination between HQ in Australia and our US Head office, helping ensure smooth operational communication across the business. In addition to sales and customer support responsibilities, the role includes administrative and finance support functions such as basic bookkeeping coordination, state filings, and banking transactions that support the overall financial and operational health of the business. This is an excellent opportunity for someone who enjoys working across sales, operations, and administration in a fast-growing technology company. Key Responsibilities Respond to customer enquiries, orders, and amendment requests in a timely and professional manner Support the full sales process from initial enquiry through order processing and aftersales support. Maintain accurate customer and opportunity records in the CRM system Review customer purchase orders to ensure accuracy against approved quotes before order confirmation Coordinate with warehouse, logistics, and integration teams regarding lead times, shipments, and order status Build and maintain strong relationships with existing customers Logistics & Shipping Coordination Coordinate shipments for sample parts and engineering materials to suppliers and partners Obtain and provide freight quotes to internal teams as required Work with freight forwarders and logistics providers to minimize delays Coordinate with warehouse teams to ensure timely product availability and delivery Generate customer invoices upon delivery of orders Send approved invoices to customers promptly Process credit applications for new customers and coordinate with the accounts team Confirm payment receipt for COD customers prior to shipment Ensuring required State filings are completed timely Maintain accurate pricing and discount structures across internal systems Assist with documentation requests such as freight provider proof of delivery Procurement & Office Administration Manage office supply and administrative purchasing as required Support vendor and supplier coordination to maintain service levels and cost efficiency Assist with general office administration and operational support tasks Warranty & Customer Support Coordinate replacement parts and warranty-related shipments with warehouse teams Ensure customer issues and requests are handled promptly and professionally General Responsibilities Work collaboratively with team members across departments Maintain integrity, professionalism, and reliability in all business interactions Support company policies and procedures, including environmental and safety standards Assist management with operational and administrative initiatives as required What We're Looking For Strong organizational and multitasking skills Excellent communication and customer service abilities Experience working with CRM and business systems Attention to detail and accuracy in order processing and administration Ability to coordinate across sales, operations, and finance teams #J-18808-Ljbffr