Job Title: Sales Assistant III

Location: Corning, NY14831/100% Remote

Shift Timings: 8am - 5pm EST

Note: Interview Process: 1st interview is phone/teams with manager. 2nd interview is teams meeting with other team members (will be consecutive meetings back to back). Travel: Minimal travel is anticipated for this role.

Summary of Job:

The Sales Operations Specialist supports the effective use, adoption, and reporting of commercial systems primarily Salesforce across approximately 200 internal users. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the sales organization.

Must-have/Required skills:

• 2+ years solid Salesforce experience. Candidates should have the ability to use Salesforce but also have a clear understanding of how Salesforce supports business processes.
• 2+ years of experience building and maintaining reports and dashboards in Salesforce
• Strong understanding of sales processes and commercial performance metrics
• Experience supporting a broad user base with varying technical skill levels.

Nice-to-have skills:

• Salesforce certification highly desired
• Experience in Sales Operations, Commercial Operations, or Business Analytics
• Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.)
• Experience supporting a global or matrixed sales organization
• Bachelor s degree in business, information systems, analytics, or related field preferred
• Strong communication and documentation skills
• Highly organized, detail-oriented, and comfortable managing multiple requests
• Able to adapt and learn quickly, providing information on system updates and process changes

Key responsibilities and duties:

• Serve as the primary support contact for Salesforce users, responding to questions related to:
• System navigation and usage
• Standard sales processes
• Report and dashboard interpretation
• Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials
• Triage user requests and escalate complex system design or automation issues as needed
• Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs
• Support recurring reporting needs for sales leadership and operations
• Assist users in understanding how to leverage reporting to manage accounts, opportunities, and forecasts
• Monitor and support data hygiene across key sales objects
• Identify recurring data or process issues and flag them to system owners
• Reinforce adherence to defined commercial processes and data standards
• Assist with user setup, access requests, and permissions (as delegated)
• Support testing and validation of new reports, dashboards, and enhancements
• Provide operational support during system updates or process changes
• Partner with Sales Operations, Finance, and Commercial leadership to understand reporting and system needs
• Act as a liaison between business users and system owners, translating business questions into system outputs