Job TitleResponsibilities include:Proactively generate new business through targeted outbound prospecting and lead development.Follow up on direct shipments to identify upsell opportunities and strengthen long-term customer relationships.Manage inbound enquiries relating to orders, pricing, availability, and order status.Identify and execute cross-sell and upsell opportunities across Rockland's antibody and immunochemistry portfolio.Deliver responsive, solution-focused customer support, recommending appropriate products to meet technical requirements.Accurately record, manage, and update all customer interactions, opportunities, and pipeline activity within the CRM system.Build and maintain in-depth knowledge of Rockland's product range, applications, market trends, and competitive landscape.Support marketing initiatives by distributing relevant collateral to customers and channel partners.Represent Rockland at industry trade shows and scientific conferences to generate leads and support brand visibility.Maintain and manage customer contact data to support Sales Account Manager prospecting and pipeline development.Qualifications:Experience in a science related environment preferred.Availability to travel 20% of time.Must have ability to use MS Word, MS Excel, and other MS Office applications.Results-oriented, self-paced, and self-driven.Consistent record of achieving and exceeding goals.Excellent verbal/written communications skills.Outstanding problem-solving skills.Ability to work independently, as well as within a team environment.Education:Bachelor's degree or equivalent education experience.