Roles and Responsibilities:

• Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach.
• Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and DSA
• Enhancing business through increase in market share of affordable mortgage and deeper geography penetration
• Ensuring high levels of engagement for effective pre & post customer service.
• Responsible for login of files and ensuring smooth processing of files using available digital methods.
• Complete control of NPA and Collections / overdue cases sourced.
• Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile.
• Liaison with and manages legal, technical, collection, FI and RCU vendors.