Sales Manager, MaxMara Outlet Aurora

OVERALL DUTIES:The Sales Manager is responsible for day-to-day staff productivity development inline with the store’s strategy, building highly motivated teams and developing thestaff to the next level. Ensuring established sales and profit goals are met bothindividually and as a team. This individual will assist with supervising and providingthe staff with support to reach their goal while modeling MaxMara standards ofcustomer service. In addition, all floor-related operational activities arethe responsibility of the Sales Manager.CORE RESPONSIBILITIES:1. Customer Service• Must have the ability to maintain and communicate the Company’scommitment to goals, drive sales, and motivate team’s performance• Assist assigned stylist by Store Manager in their daily appointmentsand operations. Assist all other sales associates as needed.• Actively builds client confidence by creating an engaging interactiveexperience• Assist assigned stylist with retaining and gaining new clients, meetingconversion goals and continues to service the existing client base• Resolves customer service issues swiftly• Ensure customers’ needs are met without hesitation.• Assist sales associates in consistently meeting /exceeding both storeand individual sales goals including KPIs• Maximize the customer experience• Maintain a positive outlook and professional demeanor whilesupporting company initiatives• Stresses the importance of developing a local clientele with the goal ofenlarging top-tier loyal client base• Ongoing reinforcement of all aspects related to clienteling2. Staff Development• Monitor and encourage client development by supporting assignedtop stylists, as per the directive of the Store Manager and Regional Manager,with all CRM-related tasks such as client outreach, client lists analysis,management of follow-ups, operational activities (approval &appointment set up, ringing sales etc.)• Manage on the floor to maintain a strong presence• Can align other team members to reach goals to support the business• Creates a store environment that emulates the company's DNA3. Operations• Achieve and exceed individual sales goals. Assist with achieving theCompany’s sales plan for your boutique or outlet by leading the storeteam to drive sales through constant training and modeling ofoutstanding customer service skills• Perform all point-of-sale (POS) cashier-level functions• Ring any approvals going in/out of the stylist• Ringing all of the assigned stylist individual sales and returns and allother associates as needed.• Check on the finished alts, B2E orders and COPs for assigned stylistsclients.• Daily communication with an assigned stylist and have merchandise forclient appointments set up in the fitting room.• Communicates all store-related issues to Store Manager when unableto solve on their own• Answer all incoming calls and direct customer inquiries toappropriate party• Assist with closing and opening procedures to ensure the store isready for business, including compliance to visual merchandisingstandards• Maintain and monitor the staff’s compliance with Company policiesand procedures on sales, customer service, dress code, etc., andprovide feedback to Store Manager and Assistant Store Manager asneeded.4. Human Resources• Ensure all company policies and procedures are being followed on thesales floor• Exhibit strong communication skills that are clear and concise withthe store team, assigned top stylists, Management and RegionalManager• Create a positive store atmosphere that consistently motivates theteam• And other duties assigned from time to timeREQUIRED SKILLS/EDUCATION• BA a plus• Minimum 2 years of supervisory experience in the apparel industrywith a proven track record of driving sales and excellence in customerservice; luxury a plus• RTW and/or shoe experience is a plus; product experience in luxuryor high-end retail is strongly preferred• Strong interpersonal, organizational, and communication skills• Training, interviewing, organizational, and performance managementskills.• Able to work independently as well as collaboratively• Proficient computer skills• Ability to manage conflict• Must be able to lift, carry, or otherwise move objects weighing up to15 pounds when merchandising sales floor using ladders or stairs.Max Mara is an Equal Opportunity Employer. M/F/D/V