About UsWe install premium smart lock systems across Melbourne, Australia, delivering strong home security with fast installation and professional service.About the RoleYou will manage the full customer journey from enquiry to post installation support. This includes handling leads, closing bookings, coordinating installers, and managing customer communication before and after installation.This is a results driven role focused on closing deals and ensuring smooth operations.Key ResponsibilitiesRespond to leads quickly across WhatsApp, Facebook, and SMSQualify customers and explain product and promotionsHandle objections and close bookingsReview door photos and confirm installation suitabilitySchedule and coordinate bookings with installersManage customer communication before and after installationHandle issues, rescheduling, complaints, and basic disputesFollow up with leads and maintain organised recordsRequirements (Strict)Minimum 5+ years experience in sales, customer service, or a similar roleProven ability to handle sales conversations and close dealsStrong written and spoken EnglishFast response time and ability to manage multiple conversationsHighly organised, reliable, and easy to work withConfident handling customer issues and problem solving