Sales Operations ManagerJoin a growing team within the AI & Semiconductor SpaceHybrid opportunity - 3 days onsite, 2 days remoteAbout Our ClientOur client is a leading AI technology company specializing in advanced neural networking and artificial intelligence solutions. The company focuses on developing innovative IP, computer chip, semiconductor and software products designed to enhance edge computing capabilities across various industries such as medical, industrial, electronic, defense, SDR, etc. Their offerings aim to improve efficiency, adaptability, and performance in AI-driven applications.Job DescriptionWe are looking for a high-impact Operations & Fulfillment Manager to lead our end-to-end supply chain and operations for products and services. This role is the connective tissue between our sales front-end (Salesforce/Shopify) in B2C, direct sales team B2B and our financial core (NetSuite for revenue recognition). You will be responsible for ensuring that every Integrated Circuit (IC) sold is accurately tracked, every board assembly is properly kitted, and every invoice is flawlessly reconciled within our ERP for both products and services. Proper workflows may need to be created, as a startup we are. Working with the VP of Customer Engagement, you will manage the day-to-day procurement and schedules, ensure actions are tracked, delivered and milestones are met. With sales operations you will help with operations reports and lead development or processes and workflow, integrating several systems and processes together. Key ResponsibilitiesERP & Sales OperationsOrder-to-Cash Management: Oversee the full O2C cycle within NetSuite, ensuring that orders flowing from Shopify and Salesforce trigger the correct revenue recognition and accounts receivable entries.Receivables & Billing: Manage B2B credit terms, automated invoicing, and payment collections. Ensure tax compliance (Avalara/Vertex) is synced across all platforms.Month-End Reconciliation: Partner with the Finance team to reconcile inventory valuations and COGS (Cost of Goods Sold) for both individual ICs and complex assemblies.Integrated Systems ArchitectureThe "Golden Triangle" Sync: Maintain the data integrity between Salesforce (Lead/Opportunity), Shopify (Transactional Storefront), and NetSuite (Record of Truth for Inventory & Finance).Automated Fulfillment: Ensure real-time inventory levels are reflected on the webstore to prevent overselling of high-demand silicon.IC & Board Fulfillment StrategyInventory Sub-Ledgers: Manage multi-location inventory in NetSuite, tracking raw wafers, "work-in-progress" (WIP) at the assembly house, and finished goods (PCBs).Technical Compliance: Oversee specialized shipping for sensitive electronics, ensuring all NetSuite packing slips include required batch/lot tracking and date codes for IC traceability.B2B/B2C Nuance: Manage the high-volume/low-value B2C flow alongside the high-value/low-volume B2B contract flows, ensuring distinct workflows for each.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantQualificationsERP Mastery: 5-10 years experience is mandatory (specifically Order Management and A/R modules).Ideally experience in semiconductor industry, or adjacent industries relevant.Technical Stack: Proficiency in Netsuite, Salesforce and Shopify Plus; experience with integration middleware is highly preferred.Industry Context: Direct experience in the semiconductor or electronics hardware space, with an understanding of BOM (Bill of Materials) management.Financial Literacy: Understanding of GAAP, revenue recognition, and how operations impact the balance sheet.What's on OfferOfferFull Benefits - RSUs, 401k match,3 weeks PTO115-125k base + bonus opportunityHybrid flexibility - 3 days onsite, 2 days remoteJoin a growing team with career advancement to senior manager / director level down the road