We are seeking a refined, driven, and client-focused Luxury Watch Sales Professional to join our team at Horologio Boutique, representing premier high-watchmaking brands in one of Las Vegas’ most prestigious retail environments. This role is ideal for a polished sales professional who embodies exceptional service standards, thrives in a performance-based environment, and is passionate about horology and luxury client experiences.

The ideal candidate has a proven history of success in consultative or luxury retail sales, demonstrates impeccable professionalism, and excels at cultivating long-term client relationships with both local and international clientele.

Key Responsibilities

Client Experience & Sales Excellence

• Provide a refined, hospitality-driven client experience aligned with luxury brand standards
• Conduct personalized product presentations and consultative selling conversations
• Build deep product knowledge across multiple watch brands, collections, and movements
• Actively develop and maintain a loyal client portfolio through exceptional follow-up and relationship management
• Support client outreach campaigns, private appointments, and boutique events
• Deliver an elevated shopping experience to high-value and repeat clientele

Client Relationship Management

• Maintain accurate and detailed CRM records for all client interactions, preferences, and purchase history
• Proactively schedule appointments, follow-ups, and after-sales communications
• Utilize phone, text, email, handwritten letters, and digital communications to nurture long-term relationships
• Represent the boutique with professionalism and discretion at all times

Operational & Boutique Excellence

• Support daily boutique operations including opening/closing procedures, inventory handling, and POS transactions
• Maintain visual merchandising and showcase presentation standards in alignment with brand guidelines
• Assist with product receiving, stock organization, pricing, and display upkeep
• Ensure security awareness and proper handling of high-value timepieces
• Contribute to team success through communication, collaboration, and accountability

Performance & Growth

• Consistently achieve and exceed individual and boutique sales goals (monthly, quarterly, annual)
• Set personal sales objectives beyond standard expectations and track progress proactively
• Stay informed on new collections, product launches, and horological developments
• Demonstrate a growth-mindset and commitment to ongoing learning and professional development

Requirements

Minimum 2+ years of retail or client-facing sales experience (luxury sales preferred)

• Strong written, verbal, and interpersonal communication skills

• High level of professionalism, integrity, and personal presentation

• Computer literacy required; CRM experience strongly preferred

• Passion for watches, craftsmanship, and storytelling within luxury retail

• Ability to work a flexible schedule including evenings, weekends, and holidays

Benefits

Competitive base salary plus uncapped commission earning potential

• Full-time position

• Salary DOE

Benefits package including:

• Medical, Dental, and Vision
• Paid Vacation
• 401(k)