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Sales & Service Technician - $2,000 SIGN-ON BONUS

  • ... American Waterworks
  • ... Fargo, North Dakota, United States
  • ... Full time
  • ... Salary: 2000 per year
  • Posted on: Feb 03, 2024
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Sales & Service Technician - $2,000 SIGN-ON BONUS   

JOB TITLE:

Sales & Service Technician - $2,000 SIGN-ON BONUS

JOB TYPE:

Full-time

JOB LOCATION:

Fargo North Dakota United States

No

JOB DESCRIPTION:

Description:

American Waterworks, a regional leader in the foundation repair and basement waterproofing industry, is looking for construction workers and general laborers to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves.

The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.

ESSENTIAL JOB FUNCTIONS

Service and Sales
  • Examines work done by our company and determines if there is a potential problem to be remedied.
  • Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer's home.
  • Follows through with customers until all issues are resolved.
  • Timely completes all paperwork/data entry and follow-up communication required for the appointment.
Quality Assurance
  • When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
  • Reports any product or installations issues to the Service Manager.
Training & Development
  • Attends the weekly service meeting and other required meetings.
  • Participates in ride-alongs from the Service Manager and peers.
  • Practices the appointment process and follows it every time.
Purpose, Mission, Values
  • One Team
  • Show up
  • Driven to be the best
Benefits
  • Company paid vision, dental, short-term disability and life insurance
  • Health insurance and 50% employer paid premium
  • 401(k) with company match
  • 7 paid holidays
  • Accrued vacation time
Requirements:
  • Knowledge of construction or related trades preferred.
  • Knowledge of sales principles and practices preferred.
  • Skill in operating equipment and power tools.
  • Skill in operating a personal computer and programs.
  • Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time.
  • Ability to speak, read, and write in English.
  • Ability to lift or move up to 75 lb.
  • Ability to move about and move to/from and work from the floor level or in crawl spaces.
  • 1+ years of experience in sales, customer service, or related field
  • A valid driver's license
American Waterworks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations-HR@AmericanWaterworks.com or you may call us at 800-795-1204

PI08cb4c115ebe-8722-28165629

American Waterworks

Position Details

POSTED:

Feb 03, 2024

EMPLOYMENT:

Full-time

SALARY:

2000 per year

SNAPRECRUIT ID:

S-1707371045-d1fa7050f488cabb54db1af81db51061

LOCATION:

North Dakota United States

CITY:

Fargo

Job Origin:

jpick2

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Description:

American Waterworks, a regional leader in the foundation repair and basement waterproofing industry, is looking for construction workers and general laborers to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves.

The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.

ESSENTIAL JOB FUNCTIONS

Service and Sales
  • Examines work done by our company and determines if there is a potential problem to be remedied.
  • Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer's home.
  • Follows through with customers until all issues are resolved.
  • Timely completes all paperwork/data entry and follow-up communication required for the appointment.
Quality Assurance
  • When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
  • Reports any product or installations issues to the Service Manager.
Training & Development
  • Attends the weekly service meeting and other required meetings.
  • Participates in ride-alongs from the Service Manager and peers.
  • Practices the appointment process and follows it every time.
Purpose, Mission, Values
  • One Team
  • Show up
  • Driven to be the best
Benefits
  • Company paid vision, dental, short-term disability and life insurance
  • Health insurance and 50% employer paid premium
  • 401(k) with company match
  • 7 paid holidays
  • Accrued vacation time
Requirements:
  • Knowledge of construction or related trades preferred.
  • Knowledge of sales principles and practices preferred.
  • Skill in operating equipment and power tools.
  • Skill in operating a personal computer and programs.
  • Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time.
  • Ability to speak, read, and write in English.
  • Ability to lift or move up to 75 lb.
  • Ability to move about and move to/from and work from the floor level or in crawl spaces.
  • 1+ years of experience in sales, customer service, or related field
  • A valid driver's license
American Waterworks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations-HR@AmericanWaterworks.com or you may call us at 800-795-1204

PI08cb4c115ebe-8722-28165629

American Waterworks

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