Sales Specialist

Company Description IWC Schaffhausen, in partnership with Greenleaf & Crosby, is focused on offering clients exceptional luxury timepieces and fine jewelry in an elegant retail environment. The boutique in Palm Beach, FL serves a discerning clientele seeking high-quality products and personalized service. Team members collaborate to deliver a refined, welcoming experience that reflects the values of craftsmanship, heritage, and integrity. Working here offers the opportunity to build long-term client relationships while representing globally recognized luxury brands.Role Description:Our Sales Associates embody our brand in every interaction. They are excellent communicators, service-oriented and community role models. Sales Associates constantly strive to exceed their sales goals by developing new and deeper customer relationships.Responsibilities:Working with the rest of the sales team to establish a consistently exceptional customer experienceExceeding individual sales goals through great stewardship of existing client relationships and proactive strategic outreach to new potential customersMaintaining security standards to ensure the safety of colleagues and merchandiseProviding excellent customer service by following-up appropriately on each and every client inquiry, as well as special orders and repairsEnsuring merchandise complies with IWC's standards regarding product presentation and visual merchandisingSupporting company events through promotion to strategic customers and then helping achieve event sales and marketing goalsCapturing meaningful customer information, such as email addresses and the dates of important milestones, for the purposes of better cultivating client relationshipsAlways striving to be a positive brand ambassador by modeling appropriate attire and exhibiting enthusiasm for IWCQualifications:Experience working for a luxury retailer or in a relevant field, such as high-end hospitalityDemonstrated ability to exceed sales targetsStrong verbal and written communication skillsProficiency with email and point-of-sales systemsAble and willing to occasionally work during non-traditional hours, including evenings and weekends