Summary of job content:

Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team

Supports Order Entry and RFQs for the Americas. 

Provides invoicing of progress billings and follow-up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back-office support for the sales department.

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back-office activities, such as – but not limited to:
• Invoicing of Progress Billings
• Support the Letter of Credit process
• Performing market research with guidance of sales team
• Gathering and processing research market and marketing data
• Assist and coordinate with sales team
• Organizing and assisting sales team’s calendar
• Support sales team in pre-sales and post-sales activities
• Proactively improve and maintain CRM data quality and integrity
• Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payment

Education:

• Associate's degree or equivalent experience

Experience:

• 1-2 years' experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional (Spanish, German) is a plus.

Preferred Skills:

• Logistics (regulations, export control. Incoterms. Packing, etc.)
• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc.
• SAP-system software.
• Knowledge of machining & manufacturing of chemical process equipment is a plus.

Dimension:

Total Sales Capacity (annually) ca. $35M

Complexity:

• Supporting North, Central and South Americas
• Cooperation with PT sites, globally (e.g. France, Germany, India, USA, Korea, Japan).
• Area of Responsibility
• Commercial: Customer relationship, Intercompany support, AR support.
• Technical: N/A