1. Salesforce Order Management (SOM) Expertise Primary Focus

• Demonstrate deep understanding of the SOM data model and core objects such as:

• Fulfilment Orders

• Order Summaries

• Payment Authorizations

• Return Orders

• Inventory Reservations

• Manage the entire order lifecycle, from capture to fulfilment, cancellation, and returns.

• Develop and maintain Apex classes, triggers, and test coverage related to order processing, inventory updates, and payment logic.

• Implement custom exception handling, logging, and asynchronous job monitoring.

• Build and enhance UIs using Lightning Web Components (LWC) and Aura for customer service or order management workflows.

• Monitor and debug API integrations between SOM and external systems (ERP, shipping, tax, and payment processors).

• Utilize Named Credentials, External Services, and custom REST/SOAP integrations for secure connectivity.

• Proactively resolve order lifecycle failures, including fulfilment exceptions, payment issues, and inventory mismatches.

2. Salesforce B2C Commerce (SFCC) Checkout Integration Secondary Focus

• Support and troubleshoot checkout and service layer integrations between SFCC and SOM.

• Understand and manage OCAPI or custom service definitions for order and customer data handoff.

• Review and adjust Business Manager configurations, site preferences, and service credentials.

• Perform payload and log analysis to debug failures between SFCC and SOM.

• Identify whether issues originate in SFCC or SOM, and drive or escalate resolutions accordingly.

3. Cross-Functional and Support Responsibilities

• Conduct end-to-end troubleshooting across Salesforce and SFCC environments.

• Maintain comprehensive support documentation, including known issues, escalation paths, and key system behaviors.

• Collaborate effectively with business stakeholders, support teams, and third-party vendors to resolve operational issues.

• Utilize Agile tools (Jira, ServiceNow) for tracking tickets, managing backlog, and handling production incidents.

Required Skills & Experience

• 8+ years of Salesforce development and architecture experience, with at least 3 years focused on Salesforce B2B Commerce or SOM.

• Hands-on expertise in:

• Salesforce Order Management (SOM)

• Lightning Web Components (LWC) and Aura

• Apex, SOQL, and API integration (REST/SOAP)

• SFCC (Salesforce B2C Commerce) particularly checkout flows and OCAPI integrations

• Strong analytical and problem-solving skills across multi-system environments.

• Excellent written and verbal communication skills, especially when collaborating with business teams.

Preferred Qualifications

• Salesforce Certified B2B Commerce Developer or Salesforce Order Management Consultant.

• Experience integrating Salesforce with ERP, payment, and logistics systems.

• Exposure to CI/CD, Git-based deployments, and DevOps tooling.

• Familiarity with PWA Kit / SFRA frameworks for Salesforce B2C Commerce.

Mandatory Skills:

• Salesforce B2B Commerce Lightning Web Components (LWC)

• Salesforce B2C Commerce PWA Kit / SFRA