Job Description:

• Salesforce Order Management SOM Expertise
• Primary Focus
• Deep understanding of the SOM data model
• Familiarity with core objects such as

o Fulfilment Orders

o Order Summaries

o Payment Authorizations

o Return Orders

o Inventory Reservations

• Understanding how orders move through the lifecycle from capture to fulfilment
• cancellation and return
• Apex and SOQL proficiency
• Ability to write and maintain Apex classes triggers and test coverage related to order processing inventory updates or payment logic
• Comfortable with custom exception handling logging and job monitoring
• Lightning development experience
• Proficiency with Lightning Web Components LWC Aura if used and general UI enhancements for order management or customer service workflows
• Integration and API management
• Ability to monitor and debug API integrations between SOM and external systems like ERP shipping platforms taxpayment processors or SFCC
• Understanding of named credentials external services and custom RESTSOAP integration patterns
• Error handling and operational support
• Capable of identifying and resolving failures in the order lifecycle such as fulfilment exceptions inventory mismatches or payment discrepancies

2 SFCC Checkout Integration Support Secondary Focus

• Since SFCC is only used for checkout the support profile should include

• Checkout cartridge and service layer familiarity
• Understanding of how order and customer data is passed from SFCC to SOM through OCAPI or custom service definitions
• Business Manager configuration review
• Comfortable inspecting and adjusting service credentials custom site preferences and service logs related to the order handoff
• Issue triage between SFCC and SOM
• Ability to identify whether a checkout issue originated in SFCC or SOM and take the appropriate steps to resolve or escalate
• Payload and log analysis
• Can read request response payloads and review SFCC logs to debug failures at the SFCC to SOM interface level

3 Cross functional and Support Capabilities

• Troubleshooting across platforms
• Must be able to evaluate end-to-end order flows and work across both Salesforce and SFCC systems to isolate problems
• Strong documentation practices
• Should maintain and expand support documentation including known issues escalation paths and key system behaviors
• Collaboration with nontechnical teams
• Comfortable communicating with business stakeholders support teams and third-party vendors to resolve operational issues
• Agile and ticketing tool experience
• Familiarity with Jira ServiceNow or similar tools to manage tickets backlog or production incidents