Simplai is seeking a talented Salesforce Einstein GPT / Agentforce Developer to join our innovative team. As we strive to enhance our customer engagement and operational efficiency, the ideal candidate will play a critical role in leveraging cutting-edge AI technology to build seamless, intelligent solutions within the Salesforce ecosystem. You will be responsible for harnessing the power of Salesforce Einstein GPT and Agentforce to develop and implement advanced features that optimize our customer relationship management processes. In this position, you will work closely with cross-functional teams to understand business requirements and translate them into technical specifications, ensuring that our solutions align with Simplai’s strategic goals. You will be instrumental in enhancing the capabilities of our customer service automation, enabling agents to respond quickly and effectively to customer inquiries. Your expertise in Salesforce development, AI technologies, and excellent problem-solving skills will be essential as you navigate complex challenges and deliver impactful solutions. We are looking for a self-motivated individual who is passionate about innovation and eager to contribute to the success of our team and clients. Join us at Simplai, where your contributions will help shape the future of customer engagement.

Responsibilities

• Design, develop and implement Salesforce Einstein GPT and Agentforce solutions to enhance customer interactions.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical specifications.
• Build and maintain integrations between Salesforce and AI-driven applications to streamline workflows.
• Optimize existing Salesforce processes by utilizing Einstein's predictive analytics and intelligent automation features.
• Conduct testing, debugging, and troubleshooting of developed solutions to ensure high-quality outcomes.
• Provide training and support to end-users, ensuring they can effectively leverage new features and capabilities.
• Stay updated on Salesforce releases, AI advancements, and industry trends to provide innovative solutions that drive business success.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience with Salesforce development, specifically with Einstein GPT and Agentforce technologies.
• Strong programming skills in Apex, Lightning, and other relevant Salesforce languages and frameworks.
• Solid understanding of CRM principles and the ability to apply them within the Salesforce environment.
• Experience with integrating AI solutions into Salesforce and familiarity with machine learning concepts.
• Excellent analytical and problem-solving skills, capable of navigating complex technical challenges.
• Strong communication and collaboration skills to work effectively with cross-functional teams.