Permanent Work-From-Home | ₱40K–₱43K | US CST ShiftAre you an experienced Field Service Dispatcher with strong Salesforce knowledge and a passion for operational excellence?DCX is looking for a Home-Based Salesforce Field Service Dispatcher to support a fast-growing U.S.-based client in the recycling and dumpster rental industry. This role starts with vendor coordination, dispatch administration, and SOP development, with the opportunity to grow into a Dispatch Shift Manager as the system scales.If you thrive in high-volume field operations, can coordinate drivers and vendors efficiently, and remain calm under pressure, this could be the next step in your career. What You’ll DoPhase 1 (First 6–12 Months): Training & Process DevelopmentShadow senior leadership to learn dispatch workflows and operational processesDocument and develop Standard Operating Procedures (SOPs) for vendor management and dispatch operationsMonitor and manage WhatsApp communications related to trip coordinationFollow up with vendors to ensure trips are completed as scheduledProvide dispatch administration and vendor coordination supportTrack operations using Salesforce Field ServiceUtilize tools such as DialPad, WhatsApp, Salesforce, and phone communication dailyLong-Term Role: Dispatcher / Dispatch Shift ManagerManage daily dispatch operations under the new systemCoordinate drivers, trucks, and dumpster service routesEnsure real-time trip execution and issue resolutionSupervise shift operations and maintain service levelsManage vendor performance and accountabilityOversee communication between drivers, vendors, and internal teamsMaintain accurate updates and documentation within Salesforce What We’re Looking For 1–3 years of Dispatcher experience (required) Strong knowledge of Salesforce Field Service (required) Comfortable coordinating drivers, vendors, and high-volume operations Excellent written and spoken English communication skills Strong administrative and organizational abilities Ability to remain calm and decisive in fast-paced environments Leadership mindset with potential to grow into a Dispatch Shift Manager Tools You’ll UseSalesforce Field ServiceDialPadWhatsAppMicrosoft OfficeCompany phone systems Role DetailsSalary: ₱40,000 – ₱43,000Schedule: 8:00 AM – 5:00 PM CST (US Time)Workdays: Monday – FridaySetup: Permanent Work-From-Home (Philippines)Industry: Recycling / Dumpster Rental / Field Services Why Join DCX?Permanent work-from-home setupCompany-provided equipmentInternet stipend upon regularizationHMO coveragePTO credits and service incentive leavesMajor company events and employee recognition programsCareer development and training opportunitiesA people-first culture focused on growth and long-term success About DCXDCX is a leading BPO helping growth-focused U.S. businesses scale through exceptional global talent. We support companies across multiple industries by providing reliable back-office and operational support while creating meaningful career opportunities for our team members.If you’re ready to grow your career in field service operations and dispatch leadership, we’d love to hear from you. LET’S GROW!