Job Title: Salesforce Program Manager

Location: Remote

We are currently seeking candidates who meet the following qualification

Key Responsibilities:

• Lead the end-to-end management of Salesforce programs, including planning, execution, and delivery.
• Develop comprehensive project plans, timelines, and roadmaps for Salesforce implementations and upgrades.
• Ensure that projects are completed on time, within scope, and within budget.
• Manage and mitigate program risks, issues, and dependencies.
• Monitor program performance and track KPIs to ensure continuous improvement and alignment with business goals.
• Work closely with business leaders, product owners, and IT teams to understand business requirements and objectives.
• Act as the main point of contact for stakeholders, providing regular program updates and gathering feedback.
• Facilitate communication between technical teams, vendors, and non-technical stakeholders.
• Define Salesforce program scope, goals, and deliverables that align with business strategies.
• Oversee the configuration, customization, and optimization of Salesforce platforms, ensuring they meet organizational needs.
• Drive the implementation of Salesforce best practices across the organization.
• Lead user acceptance testing (UAT) and training efforts to ensure smooth adoption of new Salesforce features and functionalities.
• Lead and mentor cross-functional teams, including Salesforce developers, analysts, and administrators.
• Foster a collaborative and results-driven environment to achieve program objectives.
• Ensure the team follows agile/scrum methodologies to manage the delivery of Salesforce projects.
• Manage relationships with third-party vendors and Salesforce consultants to ensure the timely delivery of services.
• Coordinate with external teams and manage resource allocation effectively.
• Evaluate and recommend process improvements for ongoing Salesforce development.
• Stay current with Salesforce updates, features, and industry trends to ensure the program evolves with the platform.

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field.
• Salesforce certifications (Salesforce Certified Administrator, Salesforce Certified Platform App Builder, etc.) are a plus.
• Experience managing large-scale Salesforce programs or projects.
• Proven track record of successful Salesforce implementations (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Experience working with Salesforce Lightning, Apex, Visualforce, and related technologies.
• Experience with Agile and Scrum project management methodologies.
• Strong understanding of Salesforce configuration, customization, and integration best practices.
• Strong project management skills with the ability to lead cross-functional teams.
• Excellent communication and interpersonal skills to work with diverse teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects simultaneously and deliver on time.
• Proficiency in project management tools (e.g., Jira, Microsoft Project, Trello, etc.).
• Knowledge of data migration, integration tools, and APIs within the Salesforce environment.
• Federal Experience is a plus.
• Required Security clearance.