Salon Assistant

Job SummaryThe Salon Assistant is responsible for efficient daily Salon operations and providing sales support. The primary focuses of this position are providing direct assistance to Sales Executives and Salon Management, providing excellent customer service and proper merchandise handling.Key Responsibilities:Salon Operations:Perform Salon opening / closing procedures and comply with all Security policies.Conduct daily inventory counts.Ensure vitrines are closed and locked and maintain individual keys.Document all movement of merchandise in vitrines and report count changes to the Operations team.Ensure all vitrines are clean and merchandised properly, with all merchandise tagged, on correct forms and in working orderCreate beautiful visual merchandise displays by meticulously following Company guidelines.Understand repair, transfer, memo and sales processes.Develop proper knowledge of jewelry and timepiece collections and how to product search efficientlySales Support and Customer Service:Greet and receive clients and maintain Sales Executive rotation accordinglyEscort clients into and throughout the building as neededOn call at all times to assist Sales Executives with clientsEngage in pleasant conversation with clients if Sales Executives must step away from a presentationProvide refreshments during client appointmentsRespect clients’ privacy and keep all client information confidentialHonor any reasonable customer service requestModeling merchandiseTransporting merchandise throughout the SalonMonitor and track merchandise being shown by the Sales ExecutivesAssist with merchandise cleaning and after sales service needsAssist with preparing sales related documentation for Sales Executives and Operations teamPrepare packaging, sales collateral and gift wrapping as neededAdministrative Duties:Answer telephone calls, coordinate client telephone requests with Sales Executives, and monitor voicemailsMaintain and update daily client appointment schedule inclusive of web appointmentsEnsure all Salon offices are organized and stocked with the necessary office supplies, catalogs, forms and stationery and report any deficiencies to the Sales Manager for replenishmentLiaise with Sales Executives and the Operations team to coordinate client shipmentsCreate and update client profilesAssist with client related needs and errandsMaintain advertising and editorial information boardMaintain client mailing listsTake part in special projects as neededQuality Assurance (QA) and Merchandise Handling:Comply with all Retail QA policies and procedures relating to merchandise handling, stock maintenance and reportingReport all QA concerns to the Operations team accurately and in a timely mannerJob Qualifications:Ability to multitask in a fast-paced environment and prioritize effectivelyDetail orientation is a mustJewelry/Watch experience preferredExcellent written, listening and oral communication skillsStrong analytical, organizational and creative problem-solving skillsBachelor’s degree preferredProficiency in Microsoft OfficeStrong service orientation and client centric mentalityAbility to work independently and in a groupForeign languages a plusGraduate Gemologist (GG) or Applied Jewelry Professional (AJP) Diploma a plus