Sample Coordinator - Lab Support Specialist Apply
The Opportunity:
In this role, you will report to Supervisor, Onsite Scientific Services and will work closely with the Avantors Lab and Production Services team of over 1,500 on- and off-site expert personnel and our customers to perform customized, mission-based lab work and research protocols that help return time back to science.
Location: Cambridge, MA 02139
Schedule: 1st Shift/ M-F 7am - 3:30pm or 7:30am - 4pm
Hourly Rate: $31hr
Benefits:
- Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
- Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
- Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
- Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
- Recognition: Celebrate your peers and earn points to redeem on gifts and products .
What were looking for
- Education: High School Diploma or GED required
- Experience: Experience in a customer-facing environment is preferred relevant background could include material handling, inventory, or customer service, GMP experience is a plus, DOT/IATA training/experience is a plus
- Collaboration Tool: Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel
Preferred Qualifications:
- Act as a single point of contact with internal and external customers who will require the highest level of customer support; collaborate cross functionally, drive customer communication (agenda driven/regular, scheduled, adhoc).
- Ability to establish and foster positive customer relationships while having a positive can-do attitude.
- Self-motivated and able to work independently, as well as in a team environment.
- Exhibits a proactive mindset daily, understand company information and data to communicate to the team and/or the customer.
- Strong communication skills, written and verbal, driving communication both internally and externally.
- Strong time management and organizational skills.
- Ability to demonstrate safe practices for both Avantor regulations and Customer sites.
- Problem solving, understanding use of continuous improvement tools to enhance productivity/performance.
- Sense of urgency in completing work assignments.
- Ability to work autonomously.
- Must be able to lift at least 50lbs.
How you will thrive and create an impact
Avantors Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:
- Focus on safety and adhere to safety as part of the scope of work, drive safety initiatives impacting Avantor safety standards.
- Use of required Avantor and/or customer systems for job function such as Inventory Management or Chemical tracking systems, SAP, Oracle, or other ERP systems.
- Create, understand, and follow Standard Operating Procedures; make recommendations, anticipate needs, and understand what changes are required for SOP's and/or draft revisions; demonstrated ability to train others on SOW/SOP, understand customers service/expansion requests and relay to leadership for consideration.
- Control/fulfill Inventory, communication with customer, scope of work adherence with proper documentation outlining change.
- Perform shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into customer computer systems, and equipment inspections.
- Responsible for all customer service-related functions including but not limited to: order entry, reporting, maintaining metrics, etc.
- Some degree of specialized access/PPE/certifications may be required.
- Maintain a safe, clean, and professional work environment that may include cubical, stockroom, and Point-of-Use locations at customer locations.
- Perform other duties as assigned.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at
recruiting@avantorsciences.com
and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the
Equal Employment Opportunity is THE LAW Poster
, EEO is the Law Poster Supplement
, and Pay Transparency Non-Discrimination Provision
. 3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
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