Title: SAP Delivery Manager (Shop/Warehouse/Repairs facility/Aero/MRO Industry)
Location: Winfield, Kansas
Duration: Long Term

Visa Type: Only USC & GC

Experience: 12 (Min) - 15 (Max)
Job Responsibilities:
PL refer to below SDM/ Operations Manager

• Must work from Strother Site all 5 days a week.
• Should have minimum 12-15 years of experience working on Shop/Warehouse/Repairs facility/Aero/MRO Industry. Must have worked at least one ERP , SAP experience preferred.
• Must have minimum 5+ years of experience handling Shop operations pertaining to IT, should have expertise in ITIL processes, operations support, problem management, and coordination.
• Must be able to understand and guide team to do RCA for recurrent tickets and work with them to provide permanent fix
• Should collect VoC and work with them to resolve the concerns
• Should have excellent soft skills in Spoken and written English
• Must be able to manage all client stakeholders up to Sr.Director level
• Mus be bale to manage the IT L1 support team on ground , provide governance , assign resources , work with remote L2 resources for troubleshooting and problem management
• Entire ownership of Shop SAP IT operations
• Self-starter, should work without supervision
• ServiceNow tool experience preferred
• ITIL certification preferred