Position Details
Sap End User Support Consultant Apply
Who we are:
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description:
Job Title : SAP End-User Support Consultant
Job Type : C2C
Experience : 8-12 Years
Location : Wichita Arkansas Kansas City, KS
Responsibilities:
- Experience in SAP support or a similar role.
- Familiarity with ServiceNow or other ticket management systems.
- Strong understanding of SAP processes and modules (e.g., FI, MM, SD, HR, etc.).
- Ability to troubleshoot SAP login issues, data entry errors, and common functionality problems.
- Strong problem-solving skills with the ability to conduct root cause analysis.
- Excellent communication skills, both verbal and written.
- Ability to train end users on SAP processes and functionalities.
- Basic knowledge of system configuration and routine maintenance tasks.
- Proficiency in Microsoft Office tools for reporting and documentation purposes.
- Experience working with L2/L3 support teams for problem management.
- Exposure to GE business processes is a plus.
- SAP certifications are a bonus.
- Provide guidance to end users, answering queries and explaining SAP processes and functionalities.
- Help users navigate the system effectively and troubleshoot common issues.
- Conduct basic SAP application and process training to reduce recurring issues and enhance user competence.
- Receive, log, and prioritize SAP support tickets or incidents based on urgency and business impact.
- Manage support tickets using ServiceNow or equivalent ticketing systems to ensure timely resolution within SLAs.
- Assign, track, and follow up on incidents, ensuring proper documentation throughout the lifecycle.
- Maintain accurate records of incidents, including problem details and resolution steps.
- Update knowledge base articles, FAQs, and process documentation to support future troubleshooting efforts.
- Troubleshoot and resolve SAP-related issues (e.g., login issues, data entry errors, or basic functional problems) using predefined procedures and resources.
- Identify recurring issues, conduct root cause analysis, and collaborate with L2 and L3 teams to implement long-term solutions.
- Communicate effectively with end users and stakeholders, ensuring transparency on issue status and resolution timelines.
- Escalate complex or unresolved issues to higher-level support teams and SAP administrators as needed.
- Perform routine system updates, including user account management, password resets, and basic data management tasks.
- Provide regular status updates and reports on key metrics to GE stakeholders or other designated managers.
- Assist in functional testing and user acceptance testing (UAT) to ensure system functionality aligns with business requirements.
- Troubleshoot and resolve issues identified during testing phases.
Qualification:
- Bachelor's degree or equivalent combination of education and experience
