Position Details
Sap L Support Apply
Role:-Tech Support L (Level)1 SAP Application
Location:-Arkansas Kansas city, KS( 5 days Onsite)
- User Assistance: Assist end users by providing guidance, answering questions, and explaining SAP processes and functionalities.
- Help users navigate the system effectively.
- Incident Triage: Receive, Log, and prioritize incoming SAP support tickets or incidents based on their urgency and impact on business operations.
- Ticket Management: Log and prioritize support tickets using ServiceNow ticketing system.
- Ensure that incidents are assigned, tracked, and resolved within defined SLAs. Documentation: Maintain accurate records of incidents including details of the problem and steps taken to resolve it.
- Update knowledge base articles and FAQs for future reference
Issue Resolution: Troubleshoot and resolve common SAP related problems such as login issues, data entry errors, and basic functionality problems, adhering to predefined procedures and knowledge base resources.
Problem Management: Identify frequently occurring problems, conduct root cause analysis and assist in fixing the problems in coordination with the L2 and L3 teams.
Communication: Communicate effectively with end users, as well as with higher level support teams and SAP administrators to escalate complex issues when necessary Training: Provide basic training to end users in SAP application and processes to enhance their understanding and reduce occurrence of common issues Basic Configuration: Execute routine system configuration and updates, such as user account management, password resets, and simple data management tasks. Reporting: Report status and metrics on a regular basis to GE Stakeholders in an approved format. Testing: Support functional and user acceptance testing. Expertise to troubleshoot in respective core module
