***SAP Service Delivery Manager – 6–12 Month Contract – Mechelen, Belgium (Hybrid)*** RED is currently looking for an SAP Service Delivery Manager to join one of our global clients on an initial 6–12 month contract with possible extension. Job Title: SAP Service Delivery ManagerStart date: ASAPLocation: Mechelen, Belgium (2–3 days onsite / hybrid)Duration: 6–12 months + extensionLanguages: English (Dutch and/or French is a plus) Responsibilities: • Manage SAP support operations including incidents, changes, and problem management• Oversee ticket handling and coordinate with AMS partners• Ensure SLA compliance and high-quality service delivery• Manage vendor relationships, contracts, and performance• Drive improvements across ITSM and AMS processes• Support BAU (Business As Usual) operations and service desk activities• Collaborate with internal stakeholders to resolve issues and improve processes Requirements: • 5–10 years of experience in Service Delivery / IT Operations• Strong experience managing tickets, incidents, and AMS providers• Experience with ITSM frameworks (e.g. ITIL)• Proven vendor management and contract negotiation experience• Service desk / BAU operations experience• Strong stakeholder management and communication skills• SAP experience is a plus but not mandatory If you're interested or know someone who could be a good fit, please send your CV and availability.