Position Description

The IT Program / Project Manager is responsible for planning, coordinating, and overseeing the execution of enterprise technology projects and programs, with a strong focus on SAP ERP and SAP S/4HANA implementations and upgrades. This role owns end-to-end delivery activities including project planning, governance, risk management, cutover planning, and post go-live hypercare.

The role works closely with cross-functional IT teams, business stakeholders, and external technology vendors to ensure successful delivery of complex technology initiatives. The individual may also act as a Scrum Master or Agile Coach, ensuring teams follow Agile, Scrum, Kanban, and Lean principles as appropriate.

This position is non-technical but requires prior SAP S/4HANA deployment experience and strong cross-functional leadership capabilities. It sits above standard PMO support roles and below SAP functional or technical consulting positions.

• Develop comprehensive project and program plans, defining scope, objectives, deliverables, timelines, budgets, and resource requirements for enterprise technology initiatives.

• Lead end-to-end SAP S/4HANA program execution, including governance, cutover planning, mock cutovers, testing coordination, go-live readiness, and hypercare support.

• Drive problem-solving and continuous improvement initiatives through close collaboration with internal IT teams, business partners, and external technology vendors.

• Facilitate efficient and streamlined delivery processes between internal teams and external service providers.

• Communicate project status, risks, dependencies, and milestones to stakeholders across multiple organizations using clear, data-driven, and quantitative reporting.

• Ensure project and program objectives are delivered within agreed scope, schedule, budget, and resource constraints.

• Provide accurate, insightful analysis and reporting for executive presentations, leadership reviews, and steering committee meetings.

• Identify project and program risks, develop mitigation strategies, and proactively manage issues to ensure timely delivery.

• Manage technology product goals, forecasts, and roadmaps in partnership with technical and business teams, translating long-term objectives into actionable execution plans.

• Guide teams through execution using standard delivery frameworks and methodologies, including Agile, Scrum, Kanban, Waterfall, or hybrid approaches as appropriate.

• SAP ERP and SAP HANA knowledge

• Experience supporting SAP S/4HANA implementations or upgrades

• Strong analytical and problem-solving skills

• Ad hoc reporting and data analysis capabilities

• End-to-end SAP cutover planning and execution

• Complex deployment and go-live planning

• Microsoft Excel (advanced reporting and tracking)

• Jira or similar Agile project management tools

• Minimum 6 years of experience in Information Technology

• Minimum 3 years of experience in Program and/or Project Management

• Demonstrated expertise as a Project Manager delivering enterprise-scale initiatives

• Proven ability to lead meetings, manage dependencies, and identify and mitigate risks

• Experience coordinating work across large, cross-functional teams (including teams of several hundred people)

• Strong communication and stakeholder management skills at both technical and executive levels

• Bachelor's Degree (required)