Scheduler

Key Responsibilities

• Coordinate and schedule patient care appointments, including provider visits, laboratory services, diagnostic testing, procedures, treatments, and follow-up appointments.
• Collaborate with clinical and non-clinical departments to ensure timely and accurate scheduling.
• Communicate effectively with patients, providers, and healthcare staff regarding appointment availability and scheduling needs.
• Schedule appointments in alignment with provider availability and patient preferences.
• Maintain accurate scheduling records and documentation within EPIC and other scheduling systems.
• Assist with obtaining and documenting information necessary for pre-certifications and authorizations.
• Support complex scheduling requests under the direction of physicians and clinical staff.
• Ensure a high level of customer service during all patient interactions.
• Verify appointment details and communicate scheduling updates as needed.
• Maintain confidentiality and compliance with organizational policies and healthcare regulations.
• Resolve scheduling conflicts and coordinate changes efficiently.
• Perform additional administrative duties as assigned.

Required Qualifications

• Minimum 2 years of professional experience, preferably within a healthcare environment.
• Experience with healthcare scheduling required.
• Experience utilizing EPIC required.
• Knowledge of medical terminology required.
• Strong customer service background required.
• Experience working with multifaceted online computer applications.

Required Skills

• Clinical and healthcare scheduling.
• EPIC proficiency.
• Medical terminology knowledge.
• Excellent customer service and patient communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage complex scheduling assignments.
• Attention to detail and accuracy.
• Effective interpersonal and collaboration skills.
• Ability to work independently and as part of a team.
• Strong computer and administrative support skills.
• Ability to adapt to changing priorities in a fast-paced healthcare environment.