Scheduling Coordinator/Customer Service

We are looking for a highly motivated individual who wants to learn about the fire protection industry. A Scheduling Coordinator/Customer Service Representative at Jorgensen Company provides our customers with quality customer service, ensures our customers are within compliance by maintaining scheduling frequencies for all types of service in compliance within NFPA Standards, and coordinates time of arrival with our field technicians.Primary Job Responsibilities:· Scheduling inspections and incoming dispatches with customers for a multitude of services. Services include, but are not limited to the following:· Backflow Preventers, Fire Sprinkler Systems, Fire Alarm, Wet/Dry Chemical Suppression Systems, Clean Agent Suppression Systems· Input completed reports via the internet to third party reporting agencies.· Distribute service reports to customers and local authority having jurisdiction (AHJ) as required or upon request.· Comply with safe work practices, safety, and environmental standards.· Perform follow-up correspondence for all services via phone, email and fax to customers, fire department, service technicians, system dispatchers and managers.· Process customer requests and inquiries to include complaints, account maintenance, billing questions and payment handling, establishing an initial point of contact.· Support field technicians with service order, invoicing, payment handling and general inquiry while creating open communication, trust and positive attitude.· Coordinate with Service Manager and various departments dispatching service orders· Manage time, multi-task projects and job duties through prioritization and organization.· General clerical duties including photocopying, scanning, fax and mailing.· Maintain a positive disposition and professional demeanor.Position Qualifications:· Excellent verbal and written communication skills to interact with customers, Fire Department personnel, managers, technicians, and office staff.· Highly motivated, self-directed, and the ability to organize a workload.· Ability to multitask and perform basic job functions in a timely manner.· Punctuality, time, and attendance are key factors· Proficient with Microsoft based programs such as Excel, Word, and Outlook.· 2-3 years of prior office-based experience required.· 2 years’ Fire Protection Industry or Construction experience (Preferred but not required).Benefits:· Health Insurance· Dental/Vision Insurance· 401(k)· ESOP Shares· Flexible Spending Account· Life Insurance· Holidays· Paid Time Off· Fun, Friendly Work Environment· M-F, 8-hour shiftsPay Range: $19.00 - $21.00Physical Requirements:· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, and use hands to operate a computer keyboard. Must be able to lift up to 20 pounds occasionally. Specific vision abilities required include close vision, and ability to focus. A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.Jorgensen Company is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.