Job Title: System Analyst II

Duration: 12-months

Location: : Onsite - Austin, TX

Job Descriptions:

Job Description:

TxDOT work to be accomplished
As a Citrix Administrator at TxDOT, you will manage and optimize the Citrix and Azure Virtual Desktop environments, ensuring secure, reliable, and scalable virtual desktop services. This includes administering Citrix/AVD components, maintaining and hardening Windows Server systems, and applying networking fundamentals such as ACLs and firewall rules. You'll automate processes with PowerShell, monitor performance using Citrix and Azure tools, and troubleshoot issues across infrastructure layers. Additionally, you'll enforce TxDOT security and compliance standards, document procedures, and collaborate with internal teams to deliver a seamless end-user experience.

The workers responsibilities and skills must include:
Citrix/AVD Administration: Manage Citrix DaaS/CVAD integrated with AVD (host pools, session hosts, delivery groups, MCS/Autoscale), FSLogix
profiles, app layering, Citrix Workspace/StoreFront/Cloud Connectors, Citrix Gateway, policy design, image lifecycle, and capacity planning for
TxDOT's enterprise environment.
Windows Server Platform: Build, patch, and harden Windows Server (2022) for TxDOT services; manage AD, GPO, DNS, DHCP; use PowerShell and
configuration tools (e.g., MECM/Intune, ARM/Bicep/Terraform basics) to automate tasks.
Networking & Security: Apply TCP/IP fundamentals, DNS, load balancing, and access control lists at multiple layers (Citrix policies, OS firewall,
network firewalls, Azure NSG/ASG) to implement least-privilege connectivity; create and maintain firewall rules for TxDOT systems.
Monitoring & Operations: Use Citrix Director/Analytics, Azure Monitor/Log Analytics, and platform logs to track performance, right-size capacity,
and tune user experience; drive incident response and root-cause analysis; document TxDOT standard operating procedures.
Governance & Compliance: Follow TxDOT change, configuration, and security baselines; contribute to platform hardening, patch compliance,
backup/DR readiness, and vulnerability remediation in partnership with TxDOT security teams.
Customer Focus & Collaboration: Partner with TxDOT application owners and service desks to triage user issues, publish applications, and deliver
a consistent, high-quality virtual desktop experience; participate in an on-call rotation for high-priority incidents.

Minimum Yrs of Experience, Skills, and Qualifications
Years Skills/Experience
7 Administering Citrix Virtual Apps and Desktops / Citrix DaaS and/or Azure Virtual Desktop.
7 Networking fundamentals: TCP/IP, subnets/VLANs, DNS, load balancing, plus hands-on with ACLs and firewall rule management.
7 Proficiency with PowerShell and familiarity with infrastructure-as-code concepts.
7 Experience with monitoring and troubleshooting across Citrix/AVD, Windows Server, and network layers.
7 Ability to write clear technical documentation and operate within TxDOT change and incident management processes.
7 Administering Windows Server in enterprise environments (AD, GPO, DNS/DHCP, file/print, patching/updates).


Preferred Skills and Qualifications
Years Skills/Experience
4 Experience with Azure network security, public-sector security frameworks (e.g., NIST 800-53), and CIS hardening benchmarks.
4 Citrix CCA-V / CCP-V / CCE-V; Microsoft AZ-104, AZ-140; ITIL Foundation; CompTIA Network+/Security+, certification(s) are a plus

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