What You’ll Need: 

Skills and Experience: 

• Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role 

• Team player with strong commitment to work collaboratively with colleagues 

• Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning 

• Self-motivated and able to work without close supervision 

• Highly organized and detail-oriented 

• Able to prioritize multiple tasks and establish and meet deadlines 

• Excellent customer service communications skills both verbal and written 

• Positive and professional phone manner 

• Fluency with Microsoft Office suite  

• Familiarity with ACME or comparable ticketing software preferred 

• Familiarity with Help Desk software preferred 

• Familiarity with Trustees website . 

  Requirements

  What You’ll Need:

  Skills and Experience:

  • Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role 
  • Team player with strong commitment to work collaboratively with colleagues 
  • Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning 
  • Self-motivated and able to work without close supervision 
  • Highly organized and detail-oriented 
  • Able to prioritize multiple tasks and establish and meet deadlines 
  • Excellent customer service communications skills both verbal and written 
  • Positive and professional phone manner 
  • Fluency with Microsoft Office suite  
  • Familiarity with ACME or comparable ticketing software preferred 
  • Familiarity with Help Desk software preferred 
  • Familiarity with Trustees website !

    Benefits

    Your Benefits:

    • Sick Time: 40 hours of paid sick time upfront. 
    • Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.   
    • Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

    Equal Opportunity and Diversity:

    The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

    The Trustees’ commitment to advancing the organization’s vision for this work may be found here: .

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at .