Schedule (Open Availability Highly Preferred)
Sun, Mon, Thur 5PM-1:30AM, Fri, Sat 7PM-3:30AM
Sat-Wed 2PM-10:30PM
Pay Range
$18.50-$19.50 hourly
Responsibilities
Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
Be the face of Carvana to associates, vendors, and visitors.
Lead with effective communication with team, partners, and customers, being a strong active listener and using effective dialogue.
Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting any security and/or safety concerns.
Be trained and certified on first aid, CPR, and AED. Be available to support the team when needed.
Work with the Safe and Secure Team Lead and Manager to resolve badge creation, CCTV review, and other components.
Promote an incident‑ready focus; understand the incident response protocol and take appropriate actions.
De‑escalate situations collaboratively, reflecting Carvana’s values of teamwork.
Execute Safe and Secure Principles at entrance and exit points.
Use the Safe and Secure Application (SAS App) and RFID technology.
Deliver a service‑first approach in all interactions.
Exemplify Carvana values and make a positive difference.
Benefits
Full‑time hourly position with a competitive wage.
Medical, Dental, and Vision benefits.
401K with company match.
Student loan payments, discounts on vehicles, pet benefits, and more.
Wellness program.
Opportunities to expand skills and share knowledge with others across the organization.
Culture of promotion from within, startup atmosphere with rapid career development.
Position in one of the fastest‑growing companies in the country.
Key Metrics
Unit Loss Rate versus Plan
Safe and Secure App Execution
Inventory Control/Accuracy and Tracking
Safety Incident Performance
JIRA Ticket Service Level Score
Basic Qualifications
1‑2 years of customer service experience.
Strong verbal and written communication skills.
Proven decision‑making in a complex environment.
Ability to relate well with others and collaborate effectively.
Ability to organize, plan, and execute multiple tasks in a fast‑paced environment.
Ability to handle conflict situations positively.
Preferred Qualifications
Knowledge of CCTV, RFID, Card Access, and related technologies.
Experience supporting an OSHA program—safety team.
Experience supporting crisis prevention and/or response plans.
Other Requirements
Must read, write, speak, and understand English.
Must be at least 18 years of age.
Position is designated as safety‑sensitive.
Must lift up to 60 pounds independently—primarily from knee to shoulder height; additional lifting from various levels may be required.
Must carry and transport up to 60 pounds up to 20 feet.
Must stand for extended periods with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, wet, and may have fumes or odors from vehicle maintenance.
Requires excellent visual acuity and manual dexterity.
Requires the use of safety equipment (face shield or goggles, non‑slip shoes, gloves, mask, protective garments).
Requires frequent driving and computer data entry.
Must adhere to regular and predictable attendance.
Must man gates at all times; the facility operates 24/7.
Legal
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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