Security Operations Manager

Operations Manager Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our NY Regional locations in Dutchess County. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration and security & safety in accordance with Sunstates objectives. This position offers a salary of $75,000 plus an annual performance-based bonus, full medical, dental, and vision insurance benefits, a 401k plan with company match, generous PTO, tuition assistance, and more. Responsibilities Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel. Training subordinate supervisors on software systems, procedural guidelines, and Company policies and enforcing consistency in policy practice. Enter weekly payroll into the payroll system and ensure payroll and billing are accurate. Confirm all billing is correct by reviewing weekly SAR reports, reviewing invoices, and communicating with accounts receivable. Reviewing weekly scheduling and setting up schedules in advance. Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal. Conducting regular in-person meetings with clients. Respond to personnel concerns and resolve them within a timely manner. Coordinating with the Regional Manager to establish regional goals and objectives and communicate these with branch staff. Working with sales and marketing to identify and develop new business opportunities. Conducting interviews, hiring, and completing the employee on-boarding process into the system including collecting new hire paperwork and uploading documents for processing. Completing monthly required site visits and audits in accordance with the Quality Assurance program. Weekly review of Compliance such as Security licensing, Training and CPR. Set up CPR training for new hires and renewals. Updating Security Operations Manuals. Communicate with Site Supervisors daily/weekly on operational needs and expectations. Set up security tour systems when required and monitor security patrols. Acknowledging employees for outstanding job performance. Work on creating schedules for new hires and managing team schedules. Attend and set job fairs for hiring. Communicate with customers on hiring needs. Communicate with the Sunstates management team. Requirements Bachelor’s degree from a four (4) year college or university is preferred. 3 or more years of related management and leadership in the security industry, law enforcement or military. Experience in hiring, management and recruiting. Have a valid NYS Security Guard License. Excellent organizational, leadership, communication, and time management skills. Strong Computer proficiency with MS Office products. Experience in Human Resource management. Experience with Win-Team scheduling software. Must have reliable vehicle transportation. Valid driver’s license and good driving record. Ability to travel and regularly visit all site locations in the area. Flexibility to be on call as needed during all shifts. May perform other duties as assigned by Management and in coordination with the Regional Manager. #J-18808-Ljbffr