Security Senior Program Director

Security Program Director Step into the dynamic role of Security Program Director at GardaWorld! Join our team as a Senior Program Director in Seattle, WA, where you'll handle client issues, communicate with key contacts, and build strong relationships to enhance the client's security services. Benefits Work Location: Seattle, WA Competitive Salary: $165,000 - $175,000 per year Set Schedule: Monday through Friday, 7:00 a.m. to 3:00 p.m. (may require long hours and weekend work) Comprehensive Benefits: medical, dental, and vision insurance plans; 401(k) with employer matching contributions; paid time off (PTO) policy; paid holidays; disability coverage; life insurance options Career Growth Opportunities at GardaWorld Your Responsibilities as a Senior Program Director Client Management: Provide operational leadership and coordination during security incidents, emergencies, and issues impacting client operations. Communicate regularly with key client contacts and regional GardaWorld Branch Teams. Build and maintain strong relationships with affiliate accounts. Partner with client stakeholders to continuously improve security operations, service delivery, and program effectiveness. Meet and maintain contracted KPIs. Guide customers through integration projects, contracts, RFPs, and onboarding. Deliver detailed presentations focused on client needs, specifically assembling and presenting a comprehensive Quarterly Business Review for client stakeholders. Operational Oversight: Update business databases (CRM, ERP). Review MSA compliance at branch and site levels. Develop and evaluate security and crisis management plans. Manage client billing, including DSO assessments and overdue payment follow-ups. Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current. Collaborate with Crisis24 partners by supporting their SOW and client deliverables. Data and Financial Management: Analyze data and prepare internal reports. Provide precise pricing estimates in collaboration with the local branch and executive sponsor. Communication and Reporting: Write reports, client communications, instructional materials, and operating guidelines. Demonstrate expertise in financial forecasting and margin analysis. Your Qualifications At least three (3) years of experience in security manager or similar position. Proven track record of handling increasingly complex responsibilities. Ability to pass and ace an extensive screening process. Great leadership and problem‑solving skills, able to handle multiple tasks at once. Good at building relationships, communicating, and paying attention to details. Professional, self‑driven, and skilled in using Microsoft Office and CRM software. Able to work independently and anticipate client needs with a proactive approach. Experience using relevant security technology and equipment (CCTV, access control, badging, visitor management). Positive, energetic, and good at strategic thinking and financial planning. Experienced in managing projects and staying calm under pressure. Honest and ethical, aligning with the company’s values. Skilled in writing reports, client communications, and instructional materials. Experienced in financial planning and understanding profit margins. Good at handling challenges and managing stress effectively. Excellent at written and verbal communication, customer service, and project management. Equal Employment Opportunity Statement It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. #J-18808-Ljbffr