Select how often (in days) to receive an alert: A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what’spossible? Location:Hawesville, KY Job Summary Observes system performance and user issues to provide technical support for computer applications and hardware. Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution. Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems. Key Responsibilities Administers the day-to-day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions. Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network-related problems. Keeps detailed records of issues reported, solutions implemented, and system performance to identify recurring problems or potential improvements. Answers IT/OT-related inquiries from employees, providing clear and effective guidance on software, hardware, and network-related issues. Maintains IT/OT equipment, ensuring that all devices, including computers, printers, and network systems, are functioning properly and efficiently. Monitors the performance of the organization’s IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively. Communicates technical information to both technical and non-technical stakeholders, ensuring clarity and understanding of the issues and solutions. Observes patterns in recurring IT/OT issues and recommends adjustments to improve systems or processes to prevent future disruptions. Coordinates with external vendors or third-party service providers to manage equipment repairs, software updates, and system improvements. Performs other duties as assigned. Complies with all policies and standards Required Education & Experience High School Diploma Years of Experience: 5-7 Years Preferred Education & Experience Associate's Degree Years of Experience: 8-11 Years Certifications/Licenses: CompTIA A+, Microsoft Certified Professional Spans of Control Does this role manage Southwire Team Members: No Travel Domestic - Up to 25% of time Physical Requirements Moving - 5% of time Standing - 5% of time Sitting - 90% of time Working Conditions Office Equipment Computer/Keyboard Action Oriented Balances Stakeholders Customer Focus Nimble Learning Plans and Aligns Skills Dynamic Host Configuration Protocol (DHCP) Issue Tracking IT Infrastructure Local Area Networks Mac OS Microsoft Office 365 Microsoft Windows 10 Peripheral Devices ServiceNow Troubleshooting (Problem Solving) Benefits We Offer: 401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities & More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr