Senior Administrator - Customer CareAs a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.Responsibilities:Performs daily required administrative functions in accordance to written process maps.Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.Performs timely and accurate completion of branch audit and compliance steps per established guidelines.Maintains high level of organization of tasks between assigned branches.Works with management to continually look at opportunities for further process improvement in the location.Documents and submits individual task KPI data used for process improvement.Assists Customer Care Manager in development and training of employees.Researches tax and freight charges and runs credit memo when appropriate.Works with Financial Services to clear claims.Adds new customers into WESNET and PACT and runs WESNET user branch security reports.Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.Completes various branch reports such as tax reports and wesnet security reports.Qualifications:High School Degree or Equivalent required; Associates' Degree (U.S.)/College Diploma (Canada) preferredAdministrative experienceAbility to multi-taskStrong verbal and written communication skillsStrong computer skills, including in Microsoft OfficeAbility to work in a team environmentAttention to detailKnowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferredAbility to travel 0-25% of timeCompensation Details: $20.61 - $30.92 Per HourThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Learn more about Working at Wesco and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.This posting is for a current, active vacancy intended for immediate hire.