Senior Advanced Technical Product Owner

Recognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support.

A global building automation and industrial technology company with 100+ years of history, 25,000+ patents, and 7,000+ engineers, operating across 70+ countries and 4 major business areas. Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.

• 401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years.
• Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs.
• Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.
• Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays.
• Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.
• HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses.
• Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability.
• Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources.
• Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources.
• Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts.

Benefits may vary by location, position, employee classification, and eligibility.

• 7+ years of overall IT experience
• 3+ years of Functional and Technical experience in Nice CXOne, SFDC, and use Generative, Conversational, or Agentic AI.
• 3+ years of Functional and Technical experience in integrating Nice CXOne, SFDC, and use Generative, Conversational, or Agentic AI.
• 3+ years of experience in leading technical solutions related to CX Services, like Case Management, Contact Centers and Agent Management
• Bachelor's degree in computer science, Information Technology, or a related field.

• Participate and lead solution design sessions as appropriate
• Identifies the flexibility, speed of implementation, quality, scalability, supportability, and cost of ownership of the solutions being implemented.
• Becomes familiar with the entire BA Digital Eco systems and Data to help leverage and extend that landscape to meet business and technical objectives.
• Keeps current on technology trends both in the industry and with the applications deployed in the landscape, including researching, and implementing new and/or alternate technologies that will further business goals and provide competitive advantages.
• Create detailed business process maps to document the architecture decisions; communicates specifications to technical architects, developers, contractors, and business sponsors in a directly actionable, clear and unambiguous manner.